NCDOT -ServiceNow Customer Administrator - Abacus Service Corporation
Raleigh, NC 27610
About the Job
Engagement Type: Contract
Short Description:
The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
Complete Description:
***The candidate must come in to pick up his or her
equipment on the first day at own expense. A candidate or a vendor
representative must come in to drop off his or her equipment on the last day a
town expense.
***There will be times when this position will be required
for on-site meetings in the Raleigh area, but most of the work will be remote.
The candidate will need to reside in North Carolina, preferably within
commuting distance to Raleigh.
The ideal candidate will have proven implementation
experience, a background in the IT Infrastructure Library (ITIL) business
process, and working knowledge of IT operations. Past work experience with
industry leading providers of help desk, IT service management, asset
management, network and systems management or similar technologies a definite
plus. The system administrators will perform fundamental administration and
configuration tasks in the ServiceNow instance including, but not limited to,
standard configuration, user administration, security, workflow, date
management, and integrations. This role will manage the ServiceNow release
cycle three times per year and is dedicated to working directly with ServiceNow
application.
Responsibilities
"Personalize and create forms and fields
"Create new applications, modules, and tables
"Activate a plug-in
"Build reports, gauges, and homepages
"Set up Service Level Agreements (SLAs) and monitor SLA workflows
"Create and track Service Catalog requests, and items with variables
"Create, monitor, modify, and publish Service Catalog workflows with approvals
"Follow the notification process back to the Business Rule
"Import data into the instance
"Create and use update sets to facilitate moving customizations between your instances
"Search, populate, and customize the Knowledge Base
"Create an Access Control Rule (ACL)
"Create global controls for attachments and cookies
"Custom scripting
"Build third party software integrations
"Answering "how to " technical and application configuration questions
"Aiding in translating business requirements into technical requirements
"Facilitating roll out of new applications and modules
"Manage the ServiceNow system upgrades that occur three times per year
"Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
"Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
"Web applications, networks, protocols and email (SMTP, POP3)
"Basic understanding of ITIL v3 methodologies
"Understanding of enterprise IT architecture
"Working knowledge of relational databases
"Experience with database manipulation via a programming language
Experience in these areas is a plus:
"LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
"Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
Web Services integrations.
Required / Desired Skills
| Skill | Required / Desired | Amount | of Experience |
| Proven ServiceNow implementation experience | Required | 2 | Years |
| Web applications, networks, protocols and email (SMTP, POP3) | Required | 2 | Years |
| Basic understanding of ITIL v3 methodologies | Required | 2 | Years |
| Understanding of enterprise IT architecture | Required | 2 | Years |
| Working knowledge of relational databases | Required | 2 | Years |
| Experience with database manipulation via a programming language | Required | 2 | Years |
| Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) | Required | 2 | Years |
| Impeccable time-management and record keeping | Required | 5 | Years |
| The ability to take complex end-user requirements to code | Required | 5 | Years |
| A positive can-do attitude & willingness to learn | Required | 5 | Years |
| A strong personal commitment to quality service | Required | 5 | Years |
| The ability to work independently and with a team | Required | 5 | Years |
| LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. | Highly desired | 2 | Years |
| Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. | Highly desired | 2 | Years |
| Web Services integrations | Highly desired | 2 | Years |
| Excellent communication | Required | 5 | Years |
Source : Abacus Service Corporation