National Sales Manager - Synergy Staffing Inc

The National Sales Manager is the top sales and marketing position for multiple growing business areas at the Company, which may include: Steel, Recycling, Wood, Packaging, and Contract Manufacturing, among others. This position is responsible for the development and growth of profitable sales in the assigned business areas.

Essential Duties & Responsibilities:

This list is not all-inclusive; other duties may be assigned according to business needs.

• Administer and coordinate the sales and related functions for a specific product line/market, which may encompass several applications.
• Responsible for assisting and coordinating related functions (e.g., engineering applications, market research, advertising, promotion, staffing, training, distribution and service).
• In collaboration with Senior Management, develop forecasts, quotas, sales policies and methods, promotional ideas, budget preparation, etc.
• Develop action plan(s) for assigned market, present it to the CEO for approval, and then implement and monitor it. This document will define (within the industry) Company's strengths, weaknesses, opportunities and threats. Includes marketing data by customer and product. Defines how Company will reach the percentage increase goals for the specific market. Also includes a marketing action plan—who, when, and what are we going to do.
• Manage quoting for assigned industry—all but the most complicated of quotes should be transferred to Inside Sales. Work should be transferred only if the NSM can use the additional time to do higher level work.
• Recommend product development, enhancements, and modification to Engineering. More complex requests to engineering to be accompanied with a Product Development Plan.
• Provide ongoing surveillance of product lines and market(s) and report any significant changes to the CEO.
• Develop marketing strategies aimed at maximizing our profit margins.
• Recruit, train, and monitor outside representatives in collaboration with other NSMs and the VP of Sales.
• Represent Company, along with salespeople, at industry trade shows and conferences.
• Spend approximately 40% of the time on th road with salespeople or independently visiting existing customers or new potential customers to define/develop segment-specific product lines. 
• Monitor, follow-up, and report on quotations and correspondence to customers by salespeople. The salespeople bear prime responsibility for following up on quotations.
• The NSM ensures that the salespeople are being well-supported.
• Create new marketing opportunities for existing products and/or manufacturing capabilities. Develop market share information.
• Develop international marketing information as needed.
• Responsible for customer satisfaction, sales growth in the industry, and account retention.

Supervisory and/or Leadership Responsibilities:

Provides indirect, non-supervisory management of associates in the following functions:

• Outside sales
• Independent sales agents

Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include directing work, addressing complaints and resolving problems.

Education, Certifications, and/or Experience:

• Requires bachelor's degree from a four-year college or university.
• Requires 5-7 years of related experience and/or training; or equivalent combination of education and experience.
• Industry specific certifications and/or licenses a plus.
• Requires a valid driver's license with a clean driving record.
• Must be able to obtain a US Passport with no restrictions on travel.

Language Skills:

• Must be able to read, write, and understand English fluently.
• Must be able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Computer Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• To perform this job successfully, an individual should have knowledge of ERP & CRM software; Database software; Internet software; Order Processing systems; and Microsoft suites.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Desired Attributes:

To perform the job successfully, an individual should demonstrate the following:

• Adaptability
  • Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Analytical
  • Collects and researches data.
• Attendance/Punctuality
  • Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Business Acumen
  • Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Change Management
  • Develops workable implementation plans.
• Communication
  • Exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Customer Service
  • Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Delegation
  • Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Diversity
  • Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics
  • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Judgement
  • Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Leadership
  • Exhibits confidence in self and others.
• Manages Customer Focus
  • Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Managing People
  • Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Performance Coaching
  • Sets goals and objectives; recognizes contributions; encourages training and development.
• Personal Appearance
  • Dresses appropriately for position; keeps self well groomed.
• Problem Solving
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management
  • Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Recruitment and Staffing
  • Exhibits sound interviewing skills; analyzes and forecasts staffing needs; makes quality hiring decisions.
• Safety and Security
  • Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Strategic Thinking
  • Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Team Leadership
  • Fosters team cooperation defines team roles and responsibilities; supports group problem solving ensures progress toward goals; acknowledges team accomplishments.
• Teamwork
  • Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.