National Sales Manager - Omni Hotels & Resorts

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

To market the Hotel’s services locally and nationally; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective groups and negotiate guest contracts for Hotels rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.

This role is eligible for Omni's Work from Home Program! Omni Hotels & Resorts values our associate’s work/life balance and supports WFH options for specific sales management and leadership roles. After 90 days of employment, you will be eligible to earn up to 2 WFH days and a potential 3rd if you are over 100% of your YTD goal.  Please note, this program is at the sole discretion of the GM/DOSM and has additional guidelines to adhere to.

• Effectively book groups of 25-300 rooms on peak night, in order to achieve individual monthly and annual room night, average rate, and revenue goals.
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment.
• Achieve established room and food and beverage goals.
• Model teamwork, assisting other managers in reaching their goals and achieving annual team goals.
• Responsible for prospecting all market segments within assigned geographic territory.
• Achieve sales activity standards (5-10-15) goals as assigned by Director of Sales and Marketing.
• Prospect from a database of previous groups, and lost business.
• Maintain up-to-date knowledge of all hotel capabilities and amenities (front desk/reservations/room service/catering).
• Merchandise function space and attain maximum room rental wherever appropriate.
• Qualify and respond to all leads with customized and creative proposals within a timely manner.
• Deliver contracts within 24 hours Follow-up and process group blocks
• Continuously refine delivery of site inspections and proposals.
• Achieve brand referral goals (FLIP) as assigned by the Director of Sales/ DOSM.
• Explain Select Rewards and utilize SR promotions to close business.
• Utilize Delphi to maintain complete correspondence and current trace dates, accurate history, and all relevant booking activity.
• Actively participate in trade organizations, local social and civic groups. Regularly participate in industry-related activities.
• Provide the Director of Sales/DOSM forecast personal monthly production.
• Consistently abide by all sales office procedures and systems.
• Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets.
• Maintain active participation in daily business review, in weekly sales & marketing weekly pipeline meetings, and other meetings as assigned by the director of sales.
• Promote a high-quality company image by demonstrating professionalism to both clients and colleagues.
• Develop plans and actions for your assistant that are congruent to his/her future goals.
• Determine competitive advantages and disadvantages of the hotel in its marketplace.
• Maintain a strong knowledge of the hotel’s competitive set. Know the strengths, weaknesses, and threats of each property, and demonstrate an ability to sell against the competition.
• Maintain excellent relationships with GSOs and Meet Boston counterparts.
• Other duties as assigned.

Hotel Specific Duties and Functions:

• Perform in a work environment with extensive use of phone and email communications and extended periods at a desk or workstation.
• Local and interstate travel is necessary to develop guest relationships and Hotel brand, including trade shows, client meetings, and team travel, often at discretion of Sales Manager to determine best use of hotel resources for developing business.
• Work schedule is generally weekday business hours, with approval of hotel management, and with additional evening or weekend guest relationship-building meetings or activities at discretion of Sales Manager
• Additional marketing or guest service assignments as directed by Hotel Management
• Occasional lifting, standing, bending in order to assist guests or operations team with unexpected changes to setups for events, meetings, or banquets. Regular walking throughout hotel to interact with other departments, for meetings and oversight of events, and for property tours.  

• Previous hospitality experience is required. Luxury hotel experience is preferred. 
• 1 year of previous hotel/resort sales experience is preferred, or minimum of 2 years in a hotel/resort management position. 
• Proficiency in computer programs including Microsoft Office is required. Proficiency in Delphi is preferred. 
• Ability to communicate in English clearly and pleasantly with guests, management and co-workers both in person and by telephone/email is required. 
• Strong interpersonal and customer service skills are essential. The ability to address guest needs and concerns in a diplomatic fashion that leaves guests satisfied is key to success.
• The ability to assess a problem, then recommend and implement creative and effective solutions is required.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.