National Patient Safety Quality Management Director - International SOS Government Medical Services

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

This Position is Contingent on Contract Award. 

The National Patient Safety Quality Management Director (NPSQMD) provides director level management, expertise and oversight of a comprehensive quality, health, safety, and risk management program for the medical services contract and medical units for the U.S. Customs and Border Protection (CBP), U.S. Border Patrol Station Medical Units, and Office of Field Operations Ports of Entry Medical Units. The National Patient Safety Quality Management Director is responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. This position will provide strategic level management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.  

Contracted medical staff will be working alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females. 

MISSION  

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed. 

Duties and Responsibilities

• Responsible for the creation and management of a comprehensive quality, health, safety, and risk management program. 
• Ensures the medical units’ obligations under prevailing state and federal guidelines pertaining to quality, health, and safety are met. 
• Creates and manages a proactive standardized Risk Management Plan that fully addresses risk and incident management across all medical units, and adheres to DHS, CBP, federal, and state (if applicable) policies and guidelines. 
• Supervises and manages the duties and activities of the Patient Safety Risk Manager (PSRM) at each sector/region. 
• Creates, implements, and executes a Quality Assurance and Performance Improvement Plan to include process and outcome initiatives, training, monitoring, evaluation, and quarterly summary reports to promote a safe work environment, and quality patient care. 
• Collaboratively oversees and manages the identification and review of all incidents, to include Medical Sentinel Events. 
• Works collaboratively with the National Medical Director on the completion of Root Cause Analyses of all medical sentinel events, to include tracking, trending, and managing any implementation plans resulting from the Root Cause Analysis and addressing any improvements recommended. 
• Develops and maintains a tracking system for all incidents, noting trending, and any significant findings in a quarterly summary as part of the Medical Quality Management. 
• Creates and implements Standard Operating Procedures and Policies for the medical units, to include but not limited to guidance on patient care, procedures for performing diagnostic testing, documentation, and medical quality. 
• Collaboratively leads the National Medical Quality Management meetings, and oversees the completion of minutes, attendance, and follow through on any items discussed or identified. 
• Initiates and maintains compliance with DHS and CBP policies and any overriding standards that may apply. 
• Monitors staff compliance with policies and procedures, creates a monthly training schedule for staff to maintain currency with policies and procedures. 
• Oversees compliance with Clinical Laboratory Improvement Amendments (CLIA). 
• Oversees or is responsible for all support staff competency testing, training completion, and electronic medical record training completion. 
• Oversees that all OSHA required training and testing is completed for all staff, and makes recommendations to leadership for any needed supplies, equipment, or processes that need implementation. Oversees the management of the Safety Data Sheets manual in each medical unit, and training on it use. 
• Performs annual inspection of each medical unit; works with the Patient Safety Risk Managers to always maintain medical units “inspection ready”; Performs ad hoc on-site visits as needed or required by CBP or OCMO; Reports all findings in a written format report to National Medical Director and National Program. 
• Manager for follow through, recommendations, and oversees completion of any corrections needed  
• Coordinates and/or develops on-going quality assurance activities for medical services to monitor compliance with standards and regulatory requirements through rounds, interviews, and record reviews. Helps the National Program Director prepare staff for inspection surveys, instructing staff on matters of conduct and disclosure, being interviewed by inspectors, immediate corrections of problems noted by surveyors, etc. Reviews and reinforces important standards previously cited. 
• Works within licensure/certification and position description. 
• Maintains compliance with standard operating procedures and protocols. 
• Maintains patient confidentiality and privacy of medical records. 
• Performs record keeping functions in accordance with program policies and the system of records management. 
• Ability to use the electronic medical record and must maintain an “active status” for use and complete all required trainings. 
• Utilizes the electronic medical records system for any patient documentation, to include, but not limited to direct patient care, monitoring, medication administration/observation documentation, and input of any paper records as applicable. 
• Maintains non-involvement in the security aspect of patient care and custody. 
• Attends national meetings, local staff meetings during site visits, and collaboratively leads medical quality management initiatives and reviews. 
• Assures a safe and clean working environment and assists in the disposal of biologically hazardous waste on a regular basis as needed. 
• Completes all annual training as directed. 
• May be required to travel to CBP headquarters for meetings or as needed. 
• May be required to serve at various medical units within sector/region as requested by CBP or OCMO. 
• Will effectively create spreadsheets, diagrams, presentations, and other forms of training or reporting. 
• Creates other ad hoc reports and summaries, as needed, or requested by CBP, COR, or OCMO. 
• Works with OCMO to review and clarify any reporting requirements, address any auditing concerns or findings as needed. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above

BASIC REQUIREMENTS  

Education/Training 

• Graduate of an accredited Registered Nurse Program located in any United States jurisdiction.  
• The degree issuing institution and/or program must be accredited by an entity recognized by the U.S. Department of Education. 

Licensure/Certification  

• Candidates must have a current, active, valid, and unencumbered license, registration, or certification to practice as a Registered Nurse issued by any United States jurisdiction. Licensure must be maintained current, and any required education, trainings, continued learning to maintain licensure must be completed within the required timeline for completion by the licensing authority. A temporary license will not be accepted.  
• Candidate must not have had any professional licensure or certification withheld, suspended, revoked, or denied, and the candidate must not have surrendered or allowed a professional license or certification to have expired or lapsed because of an investigation or disciplinary action.  
• Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation before judgement for any crime other than a minor traffic violation, the record of which has not been expunged.  
• Basic Life Support (BLS) Certification must be from one of the following approved organizations:  
  • American Heart Association (AHA) BLS for health care providers  
  • American Heart Association Advanced Cardiac Life Support (ACLS), if applicable  
  • American Red Cross CPR/BLS for the professional rescuer  
  • American Safety and Health Institute (ASHI) CPR and AED for healthcare providers and professional responders  
    • Course components must include Adult, Pediatric, and Infant CPR, Foreign Body Airway Obstruction, and Automatic Defibrillator (AED) proficiency  
    • Applicant/ Employee must be certified upon hire and may also be a certified instructor  
    • BLS must be renewed prior to expiration date and always kept in an active status. 

Experience  

• Must have a minimum of five years of clinical experience in direct patient care as a registered nurse and at least three years of experience in risk management, patient safety, and quality management.  
• Experience in detention or correctional healthcare, residential healthcare, a hospital, outpatient clinic, nursing home, or other supervised medical, nursing, or patient care facility that provided direct care.  
• Supervisory experience preferred but not required.  
• Bilingual in English and Spanish encouraged but not required. 

Supervisory Controls 

• Works under the administrative direction of the National Medical Director, or in their absence the National Deputy Medical Director.  
• Works under the clinical supervision and/or direction of the National Medical Director, or in their absence, the National Deputy Medical Director 
• In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights. 

Physical Demands  

• Able to walk, stand, bend, or sit for extended periods.  
• Able to reach to retrieve documents or supplies.  
• Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.  
• Must be capable of standing on hard surfaces (cement floors) for long periods of time.  
• Must perform the duties in a stressful and often austere environment without physical limitation.  

Other Special Qualifications

• US Citizen or Permanent Resident Card is required.    
• Ability to obtain and maintain the U.S. Government security clearance. Applicants with current clearances are preferred.  
• Must be able to read, write and speak English to effectively communicate. 
• Proficiency in both English and Spanish is preferred. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation   Min: $85,000       Max: $206,000

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.