Job Details

Position Description:  The National Deputy Program Director will provide strategic level management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.

Our Company Promise

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.

Our Culture’s key elements are crucial to the effectiveness of our employees in accomplishing our mission. The key elements include:

• Dependability
• Integrity
• Personability
• Transparency
• Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees.  Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Title: National Deputy Program Director

Reports to: National Program Director

INTRODUCTION

The National Program Director (NPD) and the National Deputy Program Director (NDPD) provide director level management, expertise and oversight for the medical services contract and medical units for the U.S. Customs and Border Protection (CBP), U.S. Border Patrol Station Medical Units, and Office of Field Operations Ports of Entry Medical Units. The NPD and NDPD are responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. These positions will provide strategic level management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.

Contracted staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit.

MISSION

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.

BASIC REQUIREMENTS

Education/Training

• Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution
• Five years of management level experience in the provision of healthcare services required, two of which must have been supervisory in nature with demonstrated progression in responsibility.

Knowledge, Skills and Abilities/Competencies

• Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information.
• Demonstrated experience in collaborative planning and relationship building across organizational boundaries.
• Demonstrated success in developing and managing logistical plans and providing operational support.
• Excellent customer service and interpersonal skills.
• Demonstrated success in managing large and diverse teams in high pressured environments that require rapid and collaborative decision making.
• Must be available to CBP personnel to contact at all times 24/7, 365 days per year.
• Must be experienced at discussing and negotiating collaborative solutions in high pressured, preferably, operational environments.
• Must be adept at preparing and delivering clear and concise executive-level presentations and decision briefs
• Must demonstrate effective leadership and possess effective oral and written communication skills.
• Should possess (or qualify for) relevant management or Human Resources certifications, such as PMP, CPC, CSP, etc.
• Should possess awareness of electronic medical documentation.

DUTIES AND RESPONSIBILITIES

• Serves as the programmatic authority for the medical services contract and all medical units for the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations.
• Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees.
• Oversees and tracks the progress of program wide personnel, ensuring that personnel are vetted and attend orientation as required in the SOW.
• Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs, and oversee the day-to-day management across program regions.
• Formulates and manages the logistics/procurement strategy program wide.
• Develops and enacts the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans across all regions (sectors, ports of entry, and field offices.) Oversight of these programs will be provided by the NPD to assure requirements of the Medical Quality Management (MQM) Program are met and reporting completed as per the MQM Program guidance.
• Conducts analysis to ensure continuous performance improvement and development of best practices through support and collaboration with the National Medical Director and National Patient Safety Quality Management Director.
• Ensures reporting requirements and timelines are achieved program wide.
• Participates in the recruitment and selection process for all contract employees.
• Provides on-call coverage 24 hours a day/7 days a week.
• Responsible for developing and coordinating all aspects of healthcare delivery in collaboration with the National Medical Director and OCMO.
• Supplies medical in-service training to physicians and clinical staff, as necessary.
• Maintains non-involvement in the security aspect of patient care and custody.
• Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed.
• Seeks guidance from the Pediatric Advisor, Behavioral Health Advisor, or other leadership as appropriate.
• Attends/Leads general staff meetings.
• Performs record keeping functions in accordance with program policies and position.
• Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.
• Completes all initial, annual, and ad hoc training or competencies as required/assigned.
• Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.
• Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda.
• Performs collaborative mid-term review of performance with the National Medical Director as part of an annual performance evaluation process, addressing any clinical practice concerns if identified.
• Other duties as assigned.

Supervisory Controls

• In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights.

Physical Demands

• Able to walk, stand, bend, or sit for extended periods.
• Able to reach to retrieve documents or supplies.
• Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.
• Must be capable of standing on hard surfaces (cement floors) for long periods of time.
• Must perform the duties in a stressful and often austere environment without physical limitation.
• Must be able to respond to a medical emergency and perform BLS/CPR as needed.