National Account Manager - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Managing delivery of operations of the Office Services Department across multiple location/states. This position requires an individual with a minimum of 5 years leadership experience, along with a proven track record of managing multiple locations for the following service lines: mail, shipping/receiving, facilities, and other related office services. They will have the ability to identify and resolve potential issues proactively.

RESPONSIBILITIES:

• Develop and manage services within multiple states, ensuring optimization of resources, vendors, and budgets.
• Ensure office services are being handled according to expectations and with necessary expediency; manages workflow and productivity.
• Supervise staff including daily activities, goal setting, team meetings, performance reviews, and hiring.
• Ensure all supplies are ordered, tracked, and stored according to expectations.
• Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversight.
• Prepares monthly and quarterly reporting.
• Ensure staff is meeting quality and productivity standards at all times; production targets are met daily, weekly, and monthly.
• Oversees proper maintenance and usage of all equipment and supplies.
• Interface with client, operations team, and all stakeholders as necessary.
• Identifies and recommends service enhancements and value adds to client.
• Manage budget and control expenses effectively.

QUALIFICATIONS:

• 4-Year college degree is preferred; or equivalent experience in related field.
• Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams.
• Requires proven track record of operational leadership; 5-7 years of related experience in production, office services, facilities management; extensive management experience.
• Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients.
• Exceptional operational expertise including quality and Six Sigma process improvement and problem-solving skills.
• Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
• Demonstrated ability to balance tactical business needs with strategic decisions.
• Ability to build strong working relationships with internal/external stakeholders.
• Capable of solving complex and unique problems with significant impact on the business.
• Exceptional interpersonal skills, excellent analytic, verbal and written communication skills.

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