NAO Install Account Manager - ADT

Company Overview:

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

Provide “World Class” support to our National Account Customers and National Account Managers. Assist the National Account Sales Team with customer acquisition. Coordinate all facets of installation, service, billing and monitoring support. Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.

Essential Duties And Responsibilities include the following. To perform this job successfully, the NAO Install Account Manager may be expected to perform some or all of the duties listed, and other duties as assigned.

• Maintain external and internal client satisfaction
• Perform proactive client care calls to External and Internal customers.
• Promote the full product line and services offered.
• Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
• Ensure accuracy of data in Mastermind.
• Coordinate the installation of National Account Customers.
• Prepare formal correspondence in response to customer’s questions or concerns.
• Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
• Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
• Handle escalated customer calls as needed.
• Ensure projects are completed on time and within budget
• Maintain project efficiency
• Position may require mandatory overtime when necessary to meet company metrics.
• Perform all other duties and projects as assigned.

Supervisory Responsibilities:

• Oversee daily tasks of Account Coordinators
• Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.
• Train and mentor Coordinators and Trainees on all duties.

Qualifications - External

Knowledge:

• Maintain a strong knowledge of industry and company operations.
• Knowledge of all sales, installation, billing and monitoring systems which assist managing National Accounts.
• Basic knowledge of accounting principles and practices.
• Basic knowledge of accounting principles and practices.
• Knowledge of and an advanced proficiency in using Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
• Knowledge of Company policies, procedures, guidelines and practices.

Skills:

• Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
• Must have strong project management skills.
• Must have excellent listening skills.
• Must have excellent oral and written communications skills.
• Must be self-motivated and project a professional attitude.
• Must have excellent teambuilding, customer service, and interpersonal skills.

Abilities:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• The noise level in the work environment is usually moderate.
• Normal office environment.
• Work hours as required to support company metrics.

Minimum Qualifications:

• High School Diploma or General Education Degree (GED) and three years’ experience working on security related projects to include three years of installation, service, billing or monitoring experience related to the CCTV, Intercom, IDS and access control system industry.
• Bachelor’s Degree preferred.

Certificates, Licenses, Registrations:

• May be required based on requirements of certain State and local regulations.

Pay and Benefits Disclosure
The salary range for this role is $43,575 - $70,000 and is based on experience and qualifications. Certain roles are eligible for annual bonus. These awards are allocated based on company and individual performance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.