NANA Shareholder Paid College Internship - IT Help Desk (NANA Shareholders Only) - Akima, LLC
Herndon, VA
About the Job
Work Where it Matters
Akima is not just another global enterprise and federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Akima, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Akima provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Akima delivers agile solutions in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF&E); and construction.
As an Akima employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external clients.
To join our team of outstanding professionals, apply today!
Responsibilities:- Provides laptop and desktop PC support for on- and off-site users with equipment running Windows 10 operating systems and Office 365 applications
- Answers phone requests and assists users with requests for password resets or general questions
- Creates helpdesk request for escalation to Tier II and Tier III technicians
- Provides exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of various in-house and COTS applications
- Assists with password resets as needed for user accounts and timekeeping through ticketing system
- Identifies and escalates more complex problem reports or service requests to next tier of support as appropriate
- Completes work order tickets, including ticket creation at the time of initial problem report/service request
- Aids with the relocation and implementation of user IT equipment
- Aids with relocation for workstation cabling to facilitate office relocations
- Meets service request SLAs and project timelines
- Provides support for other company issued equipment such as cell phones, tablets, etc.
- Assists with maintaining equipment inventory
- Maintains awareness of new and emerging technologies and products
- Must be a NANA Shareholder and own stock in “NANA Regional Corporation, Inc.”
Must be currently enrolled in college, university or technical/vocational school
A desire to enter the IT field
Basic computer skills, to include installing software and attaching peripherals
Good customer service skills
Ability and desire to learn new skills
- Must have high-energy work ethic and be available to work non-standard hours
- Comfortable with desk side support
- Must be a team player
- Must be organized, have attention to detail, and be able to prioritize and multi-task effectively
- Ability to work under pressure
- Excellent oral and written communications skills
Desired Qualifications:
- IT related Certifications such as A+ or ITIL
- Equipment and Applications:
Dell notebooks and desktops
Microsoft Office 2010
Physical Demands:
Will be required to lift equipment up to 50 lbs.
Intern Pay & Benefits:
Compensation: depending on class level or experience
Roundtrip airfare provided
Housing
Food allowance
- If you have questions please contact Mamie Karmun, Manager Shareholder Programs at mamie.karmun@akima.com