Museum Visitor Services Specialist - City of Colorado Springs
Recreation and Cultural Services - City of Colorado Springs, CO
About the Job
Museum Visitor Services Specialist (Museum Customer Specialist)
The Colorado Springs Pioneers Museum (CSPM) seek an experienced individual to help visitors to have the best possible experience while at the museum. This position has daily contact with museum guests, students, volunteers, and staff. It often serves as the only point of contact visitors may have with museum staff. The successful candidate must be able to provide excellent customer service, through tasks such as orienting visitors to the site, ensuring museum safety security protocols are followed, and supporting the museum’s wide array of public engagement efforts.
Essential Job Functions - the basic job duties an employee must be able to perform:
- Provide excellent customer service to museum visitors, members, staff, and volunteers
- Provide visitor orientation and ensure accessibility to the site for those with special needs;
- Maintain knowledge of museum exhibits and programs,
- Use excellent communication skills to engage patrons on-site and by phone
- Ensuring safety and security protocols are followed, and overseeing the work of security contractors, including patrol officers and alarm companies
- Complete administrative duties including but not limited to data entry, summary reports, submitting work and facility orders, while ensuring an excellent visitor experience
- Assisting visitors with ADA and other special needs, and proactively making suggestions about how visitors can best interact with exhibits and programs.
- Recording visitation data and track it in a spreadsheet.
- Assisting volunteers in recording their hours using an online database.
- Responding to in-person and phone inquiries, and directing these questions to the appropriate staff.
- Providing support for after-hours programs and facility rental (which includes security services, set-up, and clean-up)
Job Type: Classified - Full Time
Location: Parks, Recreation and Cultural Services - City of Colorado Springs, Colorado
Agency: Parks, Rec & Cultural Svc
Source : City of Colorado Springs