Multimedia Specialist (Atlanta Journal Constitution) - Cox Enterprises

The Multimedia Specialist will play a crucial role in shaping processes and workflows while overseeing ad order entry and fulfillment for high-revenue accounts. With a keen eye for detail, this specialist will minimize errors and provide recommendations to enhance business development efforts.

This role will bridge gaps in our current processes, ensuring accurate asset management and campaign fulfillment. The specialist will establish reporting processes for top-tier accounts and create escalation plans to mitigate risks associated with late or urgent ads and digital campaigns. They will also optimize targeting and digital tools for maximum effectiveness.

• Oversee advertising campaign execution with vendors, ensuring fulfillment accuracy.
• Build strong relationships with advertisers in a collaborative sales environment.
• Communicate effectively with service teams to ensure timely digital campaign execution.
• Work with Account Executives to align product offerings with customer needs.
• Manage client expectations through consistent follow-up and communication.
• Support pre-sale activities, including research and design requests.
• Facilitate post-sale activities to meet deadlines and business rules.
• Engage daily with clients and media teams to enhance account retention and growth.
• Optimize digital campaigns to achieve KPIs and deliverables.
• Troubleshoot advertising delivery and technical issues.
• Make independent decisions on campaign adjustments based on expertise.
• Collaborate with Order Services, FRC, and IT to resolve billing and production issues.
• Assist with billing and order entry for digital and print campaigns.
• Provide exceptional customer service to all clients.
• Crosstrain on native/sponsorship campaign elements and pricing.
• Manage major advertiser sponsorships and client sponsorships.
• Coordinate with Digital Strategists and creative teams for timely campaign execution.
• QA/Optimization:
• Create escalation and mitigation plans for at-risk items.
• Maintain a watch list for tracked campaigns.
• Communicate risk status to AEs and management.
• Establish optimization protocols post-QA stabilization.
• Attend AE calls to provide context for client needs.

As a valued Multimedia Specialist, you will enjoy:

• An exceptional salary package in an inclusive, friendly environment.
• Access to tools and training for professional growth, along with a work/life balance.
• Comprehensive benefits, including a competitive salary, 401(K) with company match, and healthcare options.

Cox offers flexible paid time off, lifestyle coaching, adoption assistance, pet insurance, employee discounts, tuition reimbursement, and more.

• High School Diploma/GED with 5 years of relevant experience, or a combination of education and experience.

• Degree in a related field.
• Experience in media sales/support.
• Strong customer service skills.
• Familiarity with CRM software like Salesforce.

Join the Cox family and make your mark today!

Compensation: $23.17 - $34.81 per hour, with potential for additional compensation.

Benefits: Minimum of 16 hours of paid time off monthly, plus paid holidays and additional leave options.

Applicants must be authorized to work in the U.S. without sponsorship.

About Cox: Empowering employees for over 120 years, Cox is committed to innovation across various sectors. Ready to make your mark? Join us!

Cox is an Equal Employment Opportunity employer. We only accept resumes from agencies with which we have formal agreements.