Multi-Unit Training & Development Coordinator - Culver's
Goodyear, AZ 85338
About the Job
Training & Development Manager - Culver's
** We are looking for an experienced multi-unit training and development manager that would work between the three restaurants in Avondale, Goodyear, and Verrado (Buckeye). **
Are you a highly skilled and motivated individual with a passion for training and development? Do you thrive in a dynamic and fast-paced environment? If so, Culver's is looking for you! Join our team as a Multi-Unit Training & Development Manager and take the lead in ensuring our restaurants meet personal and professional goals while upholding Culver's high standards.
Minimum Experience Requirements:
- A minimum of 10+ years in the restaurant industry, specifically in training as a NSO coordinator, Training Facilitator, Regional Training Assistant or similar role.
- A minimum of 5+ current and consecutive years of experience demonstrating leadership in a multi-unit training capacity in a QSR, fast casual or Casual dining environment.
- Excellent operations and/or culinary background and knowledge.
Culver's, a renowned food and beverage brand, is more than just delicious ButterBurgers® and Frozen Custard. It's about creating a welcoming environment where guests feel truly cared for. As the Training & Development Manager, you will play a crucial role in training, coaching, and supporting managers and crew members to drive excellence in our day-to-day operations.
Priority #1: Support and Help Develop Strong Management Teams
- Help the general managers to train assistant managers, shift managers, and kitchen managers to follow Culver's high standards.
- Conduct semi-annual performance reviews with all restaurant general managers and assist them in conducting reviews for their assistant, kitchen, and shift managers.
- Provide regular feedback to all restaurant management teams and actively participate in team meetings.
- Set team goals and provide daily follow-up with all management teams.
- Hold weekly meetings with each general manager to discuss restaurant teams and areas of growth/weaknesses.
- Create ideal labor matrix for each store for scheduling purposes.
Priority #2: Ensure Consistent Customer Service That Exceeds Culver’s Standards
- Work with general managers to ensure each restaurant upholds Culver’s Mission Statement: "We genuinely care, so every guest who chooses Culver's leaves happy."
- Review SMG scores and customer complaints daily and create systems to ensure SMG goals are met.
- Follow up with restaurant teams on scores and complaints to re-train in areas of needed improvement.
- Lead product and promotional rollouts with general managers and coach teams on food quality and safety.
- Demonstrate a positive and enthusiastic attitude with all customers and help our teams do the same.
Priority #3: Coach, Coach, Coach!
- Oversee Landon Management Star Program for our future leaders.
- Teach cashier classes for new employees.
- Oversee Drive Thru and Drive Thru tablet trainings and certifications.
- Create training schedules for new hires.
- Teach ServSafe and track food handler card certifications. Must have or the ability to obtain a proctor certificate.
Priority #4: Help Us Stay Organized
- Track reviews for all management and crew members (90 day reviews, annual reviews).
- Help general managers write reviews and submit raises for crew members.
- Create/update frontline and backline training booklets and all other training materials.
Additional Experience Requirements:
- Hands-on management style, willing to work side by side with team members.
- High level of professionalism and integrity with a sincere passion for hospitality.
- Ability to master and develop systems.
- Must be a self-starter with a passion for delivering excellence in food quality and service.
- Proficient in MS, Adobe and the ability to learn company specific software.
Benefits:
- WEEKLY PAY!
- Paid Time Off
- 401(k) with Company Matching after 1 year of employment.
- Health, Dental, Vision, Life, and Disability insurance offered. Company pays 60% of medical, dental, and vision for employees. Short Term, Long Term, and Life insurance are offered free to salaried employees.
- Bonus Program
- Free food for meals based on handbook.
Location: Culver's of Goodyear, AZ - 130 N Estrella Pkwy.
In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.