Multi-Line Claims Adjuster - Safety Insurance Company

Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment ...

This position is designed to adjust auto property claims for private passenger and business auto policies. It will also involve handling property damage liability claims from other policy types to include: Homeowners, Business Owners, Commercial Package, Personal and Commercial Umbrella. The adjuster sets up the claim, investigates the accident or loss, determines coverage applicability or exclusions, makes a liability and deductible decision and processes payments along with applying the appropriate surcharge or subrogation demand.

 

Duties

sets up claims within either the WMS or EXCEED system from information received via fax, mail or phone call from our agent, insured, claimant or other person

determines and applies coverage and limits

gathers information from witnesses, claimants and insureds in order to assess coverage, liability and damages

ability to handle private passenger and commercial auto property claims in addition to property damage liability claims from Homeowners, Business Owners, Commercial Package, Personal and Commercial Umbrella policies

uses various software applications and databases to adjust claims

identifies bailment and subrogation opportunities

makes liability and deductible decisions and processes payments

fosters and maintains relationships with agents and policyholders through effective communication and excellent customer service skills

resolves claim issues with insureds, claimants and attorneys

applies accurate Massachusetts Standards of Fault or appropriate negligence statutes to establish liability

judiciously utilizes vendors to assist with investigations, as necessary

identifies the at-fault party, his/her insurance carrier, if any, and negotiates adverse subrogation claims

handles small claims lawsuits, including representing Safety at court proceedings

performs other duties as required

Qualifications

college degree or commensurate experience required

2+ years preferred handling personal and commercial lines of insurance

demonstrated success handling complex auto claims

licensed in New England states preferred

superior organization skills and attention to detail required

customer service experience required

excellent communication skills required

ability to work cooperatively within a team environment