MSP vCIO - FrameWork IT Services

Job Title: Virtual Chief Information Officer (vCIO)

Framework IT is Chicago’s premier IT Managed Service Provider with a mission of reinventing technology by updating how it is serviced. We base our vision on a ‘client-first’ motto to focus on their business needs and challenges, then design their support solutions.

We believe that investing in the health, happiness, welfare and continued career development of our employees and community allows us to spearhead the next big ideas that will shape the way technology enhances the world around us. Framework IT was founded on the fundamental need to enhance our community and culture through technology. We work together to grow together.

Framework is growing at nearly 100% year-over-year. To continue at this pace, we’re going to need talent, that’s where you come in.

Position Summary:

As a vCIO at Framework IT, you will act as a trusted advisor to your clients, focusing on strategic planning and fostering strong business relationships. Your role is to align technology solutions with client business objectives, ensuring they receive maximum value from their partnership with Framework IT. By collaborating with internal teams, you will guide clients through long-term technology planning while maintaining a deep understanding of their unique business needs.

Key Responsibilities:

Client Strategy:

• Develop and maintain strategic technology roadmaps for assigned clients, ensuring alignment with their business objectives.
• Conduct regular Strategic Business Reviews (SBRs) to evaluate progress, identify risks, and recommend improvements.
• Establish and nurture long-term client relationships to drive trust and satisfaction.

Collaboration:

• Partner closely with the Pre-Sales Engineer to ensure solutions are properly scoped and aligned with client needs.
• Collaborate with internal technical teams, including Tier 3 engineers and TAMs, to ensure seamless service delivery.
• Provide clients with guidance on industry trends and emerging technologies relevant to their business.

Leadership and Advisory:

• Serve as the primary strategic advisor for clients, translating their business goals into actionable IT strategies.
• Identify potential risks in client environments and propose mitigations.
• Advocate for clients internally, ensuring their needs and priorities are met across all departments.

Desired Qualifications:

Education and Certifications:

• Bachelor’s degree in a related field or equivalent experience.
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect, Cisco Meraki Solutions Specialist, or ITIL Foundation (preferred).

Experience:

• Minimum of 3 years in a strategic IT role, preferably within an MSP or consulting environment.
• Proven experience conducting business reviews and developing technology roadmaps.
• Familiarity with tools like ConnectWise and IT Glue.

Skills and Attributes:

• Exceptional communication and relationship-building skills, with the ability to influence stakeholders at all levels.
• Strategic mindset with a strong understanding of SMB technology environments.
• Adept at managing multiple client accounts and balancing competing priorities.

Compensation:

• Base Salary: $85,000
• Variable Compensation: Up to 20% based on performance metrics, including:
• Client satisfaction scores.
• Strategic roadmap completion and adoption.
• Retention and growth of assigned client accounts.
• Other metrics

What Success Looks Like:

1. Client Retention: High client satisfaction and retention rates.
2. Strategic Impact: Successful delivery and adoption of technology roadmaps aligned with client goals.
3. Collaborative Success: Positive feedback from internal teams on alignment and collaboration.
4. Proactive Risk Management: Identification and mitigation of potential technology risks for clients.

What We Offer:

• Comprehensive medical, dental, and vision coverage.
• 401(k) with partial company match.
• Generous PTO and flexible time-off policies.
• Hybrid work environment with remote options.
• Career development opportunities, including training and certification reimbursement.