MSP Tier III Service Desk Advisor - Pegasus Technology Solutions

ABOUT PEGASUS

Pegasus Technology Solutions is a fast-growing, people-oriented, culture-first company located in Frisco, Texas. Incorporated in October 2014, we operate through a ‘Culture Over Growth’ mentality, meaning that if we get it right with our people then our culture will radiate out to our customers - which will inevitably lead to healthy, sustainable company growth. Every team member plays a vital role in our company success and is treated with respect, provided with professional growth opportunities, and is celebrated for their contributions. For us, working at Pegasus is not just business, it’s personal. We enjoy working with each other. We are collaborative, supportive, and family-oriented. We care! It’s who we are.

Company Awards:

• Inc. 5000 (2022, 2021, 2020, 2019)
• Best Companies to Work for in Texas (2023, , 2021, 2020, 2019, 2018)
• Dallas Business Journal Best Places to Work (2022, 2020, 2019, 2018, 2017)
• DFW’s Best & Brightest Companies to Work For (2022, 2021, 2020, 2019, 2018, 2017)
• Best & Brightest Companies to Work For in the Nation (2022, 2021, 2020, 2019)
• CRN Managed Services Provider 500 (2023, 2022, 2021, 2020, 2019, 2018, 2017)
• CRN Solution Provider 500 (2022, 2021, 2020, 2019, 2018, 2017)
• CRN Tech Elite 250 (2023, 2022, 2021, 2020, 2019, 2018, 2017)
• CRN Fast Growth 150 (2020, 2019, 2018)
• CRN Triple Crown (2020, 2019, 2018)

Our Core Values:

• DO THE RIGHT THING: We make decisions that we feel good about at the end of the day.
• WORK HARD HAVE FUN: We are serious about what we do, but we don’t take ourselves too seriously. We do fun better at Pegasus!
• BE RESILIENT: We believe that obstacles are opportunities.
• KILL IT: We don’t know the meaning of the word “mediocre.”

ABOUT THE POSITION

Joining the Pegasus Services Team means that you will have camaraderie with fellow team members, top-tier internal processes and tools built for efficiency, upward mobility and career path planning, with executive support to provide best-in-class customer service.

MSP Service Desk Advisor Responsibilities:

• Primarily responsible for end-to-end IT infrastructure support
• Provide comprehensive and timely resolution for all end user technical issues
• Provide escalation support for Tier 1 and Tier 2 engineers
• Provide support for Cloud solutions and on-premise server solutions and virtualization
• Provide support for networks, servers, and VoIP technologies
• Support end users remotely using Connectwise Automate and other commercial tools
• IT support may be provided remotely via remote administration tools or deskside
• Onsite support for incidents, service requests and changes as needed
• Responsible for device, operating system, software and/or application troubleshooting
• System updates and/or restoration activities as necessary

BENEFITS

• Medical (100% employer paid option)
• Dental/Vision Insurance
• 401(k)
• Unlimited PTO after 3 years
• Volunteer Time Off
• Short Term Disability
• Life Insurance
• Paid Holidays (including 2 Floating Holidays)
• Bereavement Leave (including Miscarriage)
• Pregnancy/Labor Paid Time Off

JOB REQUIREMENTS

• 6 years experience in IT Support/Help Desk positions
• Shift Hours: 8am – 5pm
• VMware experience is a plus
• Ability to work primarily from our NOC in Frisco, TX
• Experience with Windows OS, MS Office, supporting Windows Active Directory, working with end users, remote/onsite setup of new computers, troubleshooting Windows PCs and Windows Servers, and overall familiarity with the IT Service Desk role and Managed Services.
• Experience with ConnectWise Manage, Azure, and cloud virtualization is a plus.
• Ability to multi-task and adapt to changes quickly, self-motivated, ability to work in a fast-paced environment, interpersonal skills, technical awareness and customer service focused.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• I will take the Culture Index survey as part of my application (will take 5 minutes) using this link: https://go.cultureindex.com/s/165AC00000

Work Location: In person

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