MSP Dispatch Technician - Aris Search
Elgin, IL 60120
About the Job
Company Description
Additional Information
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Job DescriptionDay to Day:
- Fielding phone calls and tickets
- Providing basic troubleshooting on a remote basis
- Answering incoming calls from clients
- Creating tickets for technicians
- Scheduling appointments for technicians
- Control ticket management and overseeing the dashboard for all ticket updates and health
Salary is in the $50,000-$60,000 range with comprehensive benefits
QualificationsThis is a remote position, but candidates must be local to the Chicago area.
1+ years of IT troubleshooting experience
1+ years of working with Connectwise ticketing system
1+ years of working for a managed services provider/IT consulting company
Exceptional communication and organizational skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Source : Aris Search