Motor / Property Claims Technician - Sedgwick Claims Management Services, Inc.

The Role:
We are looking for motivated colleagues with experience of handling first party motor or property claims who have great communications skills, to join our team.  If you are reliable, pro-active and positive thinking we’d love to hear from you.

Our claims colleagues deal with all aspects of a claim from the day it is reported to the day it is settled. This specific role is to handle first party motor and property claims on a worldwide basis for an international client. This is an exciting opportunity to apply your skills and experience to an international environment.

The main responsibilities include verification of repair quotations and total losses, whilst identifying recovery opportunities. Utilising excellent communication skills to manage various stakeholders and build productive relationships is a key part of the role.

We are seeking a self-motivated and responsive individual who can converse with the client, facility managers and fleet managers, and respond to their queries, in a confident and professional manner.

Attention to details is essential to ensure that evolving claim processes are followed. We are seeking a well organised individual who is flexible and adaptive, who can grow with the client’s expectations to provide a first-class international claims service.

We will encourage and eventually look ahead to you having full case ownership, recognising, and conducting all of the appropriate investigations necessary to determine liability from first report, and then driving your own claims caseload to settlement as quickly as possible. Proactive claims handling is key. We`ll provide the training and support you will need to deliver a first-class claims handling service when needed most.

The role assumes that you have some experience of claims handling, everything else you can learn from us, all we need is your enthusiasm to learn and grow.  We care about career progression and will support you as you develop to deal with more complex claims.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/be:

• Good level of education – at least to GCSE level or equivalent

• Experience dealing with claims – particularly claim validation of repairs, quotes and total losses

• Excellent Customer Service skills

• Proven ability to work on your own initiative as well as part of a team

• Strong organisational skills and the ability to prioritise your workload

• Ability to work to monthly targets and be able to demonstrate that you are a team player

• Strong communication skills - both written and oral. Clear written communication is vital as you will be liaising with stakeholders whose first language may not be English.

• IT literate

• As a global business working on an international account, we are always interested in hearing from candidates with bi-lingual/multilingual skills

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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