Mortgage Servicing Specialist - NCHFA

Overview

At NCHFA, we provide safe, affordable housing opportunities to enhance the quality of life of North Carolinians. We are a self-supporting public agency that, since its creation by the General Assembly, has financed more than 310,700 affordable homes and apartments.

Residency

Must be a resident of North Carolina

Location

Remote/Hybrid allowed

Group

The Finance group consists of the Accounting team, the Bonds and Mortgage Loan Accounting team and the Mortgage Loan Servicing team. Mortgage Loan Servicing is responsible for servicing all Agency loans, with the exception of loans associated with its current and former first mortgage loan programs, which are handled by external servicers. Mortgage Loan Servicing responsibilities include payment processing, customer service, collections, lien releases, preparing subordinations and loan modifications, monitoring delinquencies. The team also monitors single-family properties for occupancy and monitors multi-family properties for adequate insurance coverage.

In loan servicing, you’ll gain exposure to various types of non-traditional mortgage products. This diverse exposure can help expand your knowledge of the financial industry and provide you with a well-rounded skill set. Are you a loan servicing professional and would enjoy using skills help North Carolinians achieve and sustain homeownership? If you are ready for a rewarding career at a dynamic, mission-driven organization that emphasizes life-work balance, apply today!

In-office Requirements

Occasional in office as required

Salary Range

$49,429

Main Objectives

• Performs routine tasks such as: answering general loan inquiries, processing payments, generating payoff quotes, monitoring foreclosure status, approving subordination requests and updating insurance policy information.

• Uses internal systems to complete servicing related tasks such as answering inquiries regarding loan origination and status, processing payments, preparing payoff quotes, and generating Deed Restriction releases.

• Develops knowledge of external business systems used to complete job responsibilities such as County Register of Deeds accessed to monitor foreclosures and track Subordination Agreements, Wells Fargo Vantage used to balance payment processing transactions and CSC ePrepare to upload documents for recordation.

1. Handles Inquiries from borrowers and other external parties such as third-party servicing providers.

• Answers incoming telephone calls from borrowers and other external parties and responds to general inquiries related to outstanding loan balance, due date, forgiveness, payoff information, requests for loan documents, etc.

• Escalates questions such as those related to bankruptcy, estates, occupancy, and delinquency to senior team members for assistance as needed.

1. Collects information from third parties to ensure loan information is up to date.

• Regularly generates outgoing telephone calls to third parties to retrieve basic loan level updates such as those related to loan foreclosure timelines, and expired multi-family insurance policies.

1. Leverages technical expertise in loan servicing life cycle to perform loan servicing operations and problem solve.

• Uses basic knowledge of the loan servicing life cycle to perform tasks such as responding to general loan inquiries related to origination and status, manual loan set-up, new loan audits, reading loan histories, payment processing, foreclosure tracking, generating payoff quotes, processing subordination requests, preparing deed restriction releases, and tracking and updating multi-family insurance policies.

• Learns Federal and State regulations governing loan servicing to complete tasks such as Protecting Consumer Information and basic Consumer Financial Protection Bureau (CFPB) rules related to payment processing.

1. Policy interpretation and process improvements. 

• Participates in regular department procedure reviews by documenting and recommending changes to processes and procedures.

1. Projects.

• Supports projects such as technology enhancements, documentation maintenance by gathering data and performing other tasks as directed by more senior colleagues.

• Identifies potential issues and improvements related to assigned tasks and elevates to Manager for review.

Education & Experience

High school diploma and 2+ years of experience in a financial services business environment.

Will consider an equivalent combination of relevant education and experience.

Knowledge, Skills, & Abilities

· Basic knowledge and understanding of loan components such as due date, payment amount and maturity date.

· Basic knowledge and experience working within financial services or loan servicing systems.

· Good written and verbal communication skills such as the ability to speak and write in a professional manner.

· Customer service mindset with all staff, external partners and borrowers.

· Basic working knowledge of Microsoft Word, Excel, Outlook, and Teams.

· Able to analyze and organize assigned tasks in order to meet deadlines.

Basic knowledge of loan documents such as a Promissory Note and Deed of Trust.

Salary is commensurate with relevant education and experience

Benefits

Major Medical > Dental> Vision> Health Care FSA> Dependent Day Care FSA> Cancer> Critical Illness> Disability (long and short-term) > Voya Travel Assistance> Term Life> Accidental Death & Dismemberment> Accident> Voluntary 401k & 457> Teachers’ and State Employees Retirement System (PENSION!) > Continuing Education> Professional Development> Annual Longevity Check (at service milestones)

Paid Time Off: 12 holidays + Accrued Vacation> Sick> Personal> Community Service/Parental> Personal Observance> Bereavement>FMLA> Family Illness Leave> Paid Parental Leave

Job Number

205

Closing Date

Open Until Filled

Resume

Required

Cover Letter

Required