Mortgage Servicing Specialist - Members Cooperative Credit Union

Mortgage Servicing Specialist

Non-exempt

Our Mortgage Servicing Specialist is responsible for providing outstanding service to internal and external members, and third-party partners. A key component is supporting the organizational philosophy of high credit quality by completing post-close loan servicing on all in-house/investor/retained servicing consumer mortgage loans originated, professionally and in the best interest of all members, and to serve as back-up to Mortgage Funder/Servicer.

The Mortgage Servicing Specialist will be responsible for managing and supporting mortgage accounts, with a focus on frequent direct communication with members and third-party partners. This role requires regular phone and email correspondence to resolve inquiries, facilitate payments, and ensure smooth processing of mortgage-related tasks. Ideal candidates should be comfortable engaging in person-to-person interactions with both members and external partners.

Responsibilities

• Establishes escrow accounts within core system following onboarding by loan funder/servicer, using initial closing escrow statement and homeowner’s insurance and tax statement; partners with others to correct any identified discrepancies.
• Research and resolves exceptions/problems relating to a) escrow accounts transactions b) tax reporting amounts, c) tax legal description, d) unpaid property taxes e) escrowed hazard insurance and f) flood insurance.
• Serves as primary point of contact for all internal and external members regarding all post-closing mortgage servicing questions/issues, excluding delinquency concerns; ensures any inquiry received related to non-servicing issues is promptly relayed to the appropriate internal partner.
• Administers submission of data to quality control (QC) vendors to meet both pre-fund and post-close quality control ratio requirements, following internal and applicable investor guidelines to ensure valid samples of both portfolio and investor files; facilitates distribution of initial qc findings and coordinates responses for review by management.
• Cross trains other employees on escrow process, mortgage payoff tracking (including escrow refunds and lien releases and custodian document requests for retained servicing loans), a homeowner insurance check claim processing.

Qualifications

• Associate degree in Accounting or Business.
• One to two years of experience in the financial industry, preferably in mortgage/consumer related lending; or equivalent combination of education and experience.

The humanity, commitment, courage, and capability of Members Cooperative Credit Union’s individual employees has always been the foundation of our success. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to use the full range of their talents, skills, and abilities to serve members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills and will continue to be a proud equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. MCCU is committed to providing an environment of mutual respect where equal employment opportunities are available to all teammates and applicants.