Mortgage Pipeline Administrator - Bank2

Mortgage Pipeline Administrator is responsible for providing support to our loan application process. The responsibilities of this position are to ass...

ENVIRONMENT AND INTERACTION

Work areas are inside, in a climate-controlled environment, with moderate background noise. Position may involve occasional travel to branch locations. Position may involve exposure to potentially hazardous conditions (e.g., robbery).

Reports To: Mortgage Production Manager

 

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Normal office environment.

This work is sedentary and requires the following physical activities:

Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).

PROFICIENCIES

Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone

Superior customer service skills

Ability to multi-task and remain professional in a challenging environment with constant deadlines

Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned

Ability to work independently and as part of a team

Ability to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skills

Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act

Ability to work accurately with close attention to detail

Ability to maintain confidentiality of sensitive information

Ability to study and apply new information

Advanced knowledge of the mortgage department’s Loan Operating System (LOS)

Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers

Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer

Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills

Must be self-motivated, assertive, and perform well in a team environment

Must be organized and maintain a positive demeanor in all situations

 

EDUCATION AND EXPERIENCE

High School Diploma or GED required

Associates Degree or equivalent combination of education and relevant experience

Minimum of 2 years of mortgage processing or lending experience preferred

Optimal Blue experience required; administrator experience preferred

Encompass experience required