Mortgage Operations Manager - NuMark Credit Union

What We Do....

NuMark's mission is to enrich the financial lives of our members. Our growing Credit Union has over 140 employees, nine Chicagoland branches, and over 50,000 combined members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

What You'll Love About Us....

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve.

NuMark Credit Union believes in social responsibility. You'll have opportunities to strengthen the communities we serve through volunteer days and fundraising programs. We have partnered with non-profits like the Northern Illinois Food Bank, Toys for Tots, The Bridge Teen Center, Wreaths Across America and other community organizations that make our neighborhoods a better place.

The Benefits....

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Paid), 401(k) Savings Plan with Company Match, Flex Spending Account, AFLAC Portable Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time and Career Advancement Opportunities.

About The Role....

The Mortgage Operations Manager is responsible for the administration and direction of the Credit Union's mortgage underwriting and processing; ensures that safe, sound and profitable mortgage loans are approved; oversees the activities of the underwriters, processors, openers and closers; performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas of the department; enhances and promotes efficiencies and attains established individual, departmental and organizational goals.

What You'll Do....

• Supports the credit union's focus on member sales and service.
• Develop, manage, mentor and continually coach direct reports.
• Ensures team members actively seek out consultative sales opportunities and cross-sell opportunities and promote credit union products and services based on member needs.
• Ensures team members consistently meet or exceed overall credit union financial goals.
• Promotes and strives to create a world-class experience for members by ensuring all staff abide by NuMark Credit Union's Service Standards.
• Responsible for managing opening, processing, underwriting and closing production of assigned staff members and quality control.
• Ensures loans are moving efficiently and effectively through the mortgage process.
• Responsible for managing the closing calendar to meet production goals.
• Proactively monitor pipeline management.
• Provides consistent training for the mortgage team.
• Acts as a resource for escalated issues; resolves as needed.
• Responsible for compliance with all policies, procedures, and regulations within an area of responsibility.

The Knowledge, Skills and Abilities You'll Need....

• Minimum requirement of a High School Diploma, (some college coursework considered helpful) and three to five years of experience in managing a mortgage operations department, covering all aspects of the loan lifecycle and compliance are required.
• Candidates should possess knowledge of various mortgage loan products, including Fannie Mae, Freddie Mac, FHA/VA, FHLB, Jumbo loans, and reverse mortgages, along with good organizational and verbal communication skills.
• Prior mortgage lending experience is necessary, along with strong supervisory, coaching, and technology skills.
• Knowledge of Encompass is a plus.
• The ideal candidate should have a desire to work with members and focus on their needs, maintain a professional appearance, and exhibit tact and diplomacy with a diverse staff.

Equal Opportunity Employer....

At NuMark Credit Union, we are proud to be an equal opportunity employer focused on the development of and inclusive workplace. We are committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, we consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.