Mortgage Loan Originator - Inside Sales - Credit Union 1

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2024

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fourth year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee dental coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Mortgage Loan Originator (MLO) provides financial Mortgage products/services to existing and potential new members applying through the branch retail network and potential overflow of CU1 online portal and phone channel applications in a confident and professional manner that assures efficient operations and exceptional service. Assertively executes cross selling with members and potential members to increase growth. The Mortgage Loan Originator (MLO) is required to accurately open new mortgage and additional Credit Union 1 accounts. Process all lending requests, including interviewing, obtaining decisions, obtaining lending documents to ensure closing of the loan. This position also assists with more difficult transactions or service issues. Multitasking is required of this position to accommodate staffing needs throughout the mortgage team platform.

A Typical Day

• Build relationships with members by educating them about Mortgage products and services they could benefit from, helping them achieve their full economic potential.
• Remain cognizant of and adhere to Credit Union 1 Mortgage policies and procedures, industry norms and banking.
• Have advanced knowledge of duties and responsibilities performed as a Mortgage Loan Originator; utilize approval limits and privileges appropriately.
• Have a thorough understanding of the Credit Union's strategic initiatives and align individual performance to achieve those initiatives.
• Identify opportunities to sell/cross-sell business banking products to our existing client base to meet member needs.
• Handle complex situations with confidence, knowledge, and creativity.
• Assume responsibility for mortgage sales performance expectations, loan profitability and mortgage solutions team performance through individual contributions.
• Take on a leadership role within the Credit Union by living our Mission Statement of helping members achieve their fullest economic potential, increasing community and family financial success.
• Promote the credit unions' products and services based on member needs that are obtained from member interviews and/or review of member's account.
• Manage a self-developed pipeline of members and prospects for future selling opportunities with the objective of meeting members' needs that in turn exceed sales goals.
• Participate in mortgage sales, service, and product training meetings.
• Represent the credit union to members making it "Your Pleasure" to provide prompt, informative and convenient service that exceeds member expectations.
• Accountable for meeting individual mortgage sales goals and participating in team sales and referral goals.
• Maintain knowledge of all Credit Union products, services, procedures while staying informed of all policy and procedural changes.
• Respond to member requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. Handle complex questions and problems.
• Assess member loan needs from start to finish, starting with loan types, ancillary product review and submission of applications for approval. Finishing with the closing of the loan and follow up as needed.
• Screen loan documents to verify properly documented decision and completed paperwork is accurate.
• Assists in new employee training.
• Accepts empowerment and exercises independent decision-making skills.
• Adhere to all security policies and procedures.
• Perform other duties and assist other employees, as assigned.
• Promote CU1's core values of Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

• Bachelor's Degree in Business Administration, Marketing or related field of study preferred. Will accept any suitable combination of education, experience, and/or training
• Minimum 2 years' experience meeting creating business development programs, policies, and standards for member facing employees to ensure the ability to exceed member expectations and help members reach their full economic potential. Financial industry experience is preferred.
• Exceptional communication and collaboration skills with ability to effectively communicate with members, peers and supporting staff
• Capable of undertaking tasks broad in nature, requiring ingenuity and originality
• Ability to operate independently, and exercise significant latitude for independent judgement, discretion, and action
• Working knowledge of computers and software
• Working on a team to exceed individual goals to reach collective credit union goals and team goals when needed

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations, policies and procedures

Location: 450 E. 22nd St, Suite 250, Lombard IL