Mortgage Branch Receptionist/Jr. Processor - GEM Mortgage

Under general supervision of the Branch Manager, the Receptionist/ Jr. Processor serves visitors by greeting, welcoming, and directing them appropriately, notifies company personnel of visitor arrival; maintains security and telecommunications system.

Essential job functions

• Welcomes visitors by greeting them, in person or on the telephone, answering or referring to inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Contributes to team effort by accomplishing related results as needed
• Assist Processor with verifications
• Follow up on Escrow
• Knowledge of loan origination systems

Minimum requirements

• High School or GED required
• 1+ years of mortgage loan processing experience preferred
• Bilingual Preferred

Knowledge, Skills and Abilities

• Telephone Skills
• Verbal Communication
• Microsoft Office Skills
• Listening

• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Phone Skills
• Supply Management