Monitor Tech Team Leader - Deaconess Health System

MONITOR TECH TEAM LEADER

Schedule: Full Time – 80 - Day

Scheduled Weekday: Varies

Shift Start Time: Varies

Shift End Time: Varies

Weekend Shift Assignments: Varies

Holiday Shift Assignments: Varies

MISSION STATEMENT

To advance the health and wellbeing of our community with a compassionate and caring spirit.

SUMMARY OF THE JOB

The Team Leader assists the Nurse Manager/Director in the coordination, supervision, and daily operations of the remote telemetry monitoring stations and support staff to ensure consistent standards of practice and competencies in the performance of monitoring patient's rhythms. The Team Leader understands the needs of the organization and supports the mission, values, and goals of Deaconess Health System.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Job Duties include the following, other duties may be assigned:

I. Personnel Management:

• Work with Human Resources and Nurse Manager(s) to interview and train allied health personnel with a goal toward efficient practice workflow.
• Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates replacement coverage.
• Monitors, approves and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volumes and Deaconess Hospital standards.
• Monitors, supervises and evaluates performance of all direct reports. Will seek input from Nurse Manager/Director for preparation of annual staff performance evaluations. Complete and submit to Human Resources in a timely manner.

II. Operational & Leadership:

• Manages interactions of staff within assigned areas, maintaining timely and accurate communication.
• Evaluates practice workflow, assuring the delivery of efficient remote telemetry monitoring. Works with Nursing Leadership to develop and implement improvement plans for any identified opportunity areas.
• Assesses and maintains compliance with all regulatory requirements; maintains compliance in accordance with Deaconess standards.
• Maintains proficiency by keeping abreast of monitoring procedures, techniques, equipment, and evidence-based practice.
• Communicates regularly with the Nurse Manager/Director keeping them informed of department activities, any problems that arise, and corrective steps taken.
• Holds regularly scheduled team meetings; participates in all practice specific meetings, as requested.
• Maintains knowledge of all applicable hospital policies & procedures. Communicates, promotes, and applies policy & procedure with all employees.
• Works with support departments to develop and implement regular in-service programs to assist staff in remaining current with policies & procedures, certifications, competencies, etc.
• Maintains focus on patient satisfaction; reviews survey results; develops and implements improvement plans. Promotes all patient satisfaction initiatives.
• Receives and processes patient complaints for areas of responsibility.
• Actively participates in and/or leads quality improvement initiatives.
• Accepts additional responsibilities as delegated by the Nurse Manager/Director or the Vice President of Nursing.
• Complies with Standards of Employee Conduct; serves as a positive role model for employees and co-workers; supports and respects management decisions; takes initiative to improve clinical environment and operations.

III. Financial:

• Assists in the development of annual staff and operating budgets.
• Assures the maintenance of appropriate inventory levels.

Competencies: To perform the job successfully, an individual should demonstrate the following leadership competencies:

• Models expected behavior for staff
• Effectively addresses performance management topics (coaching, developing, & discipline).
• Assists as Manager’s designee when the manager is unavailable.
• Coordinates staffing and delegates work assignments appropriately.
• Provides direction and training for staff.
• Demonstrates fiscal responsibility.

JOB REQUIREMENTS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must clearly demonstrate all required competencies. The education/experience, certifications, skills, physical demands, and work environment described below further define requirements associated with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School Diploma or equivalent
• Minimum of 2 years’ experience in related role

Certification, License, Registrations

• Basic Life Support: Health Care Provider, within six months
• Basic Dysrhythmia

Language Skills

• Ability to read, analyze, and interpret references, technical procedures/protocols, and regulations. Ability to write reports and other forms of correspondence. Ability to effectively present verbal and/or written information and respond to questions for all customers.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to manage multiple priorities.

Computer Skills

• This job requires computer and systems competency in the following areas: enters data, assembles and organizes data, uses and analyzes data, integrates diverse sources of data. The ability to learn and use the provided electronic medical record system within six months of attaining position.

Other skills, ability or knowledge

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to: Talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able to lift/transfer patients weighing up to 450 pounds with assistance; may frequently move equipment weighing up to 1500 pounds with assistance. Transport of patients and equipment may be on tiled or carpeted surfaces with or without inclines. Independently moves or lifts up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

FREQUENT DRIVING

TELECOMMUTING

OTHER REQUIRMENTS

Mental and Emotional: There are mental and emotional requirements of all positions working in a health care setting due to the nature of the services provided. The requirements include: handling multiple priorities, making decisions under pressure, working in close proximity to others and/or in a distracted environment, managing anger/fear/hostility, managing stress appropriately, working with others effectively, and working alone effectively.

Compliance and Regulatory: All employees are required to comply with all laws, regulatory guidelines, and health care policies. This includes, but is not limited to: federal, state, and local laws, State Department of Health (ISDH), Healthcare Facilities Accreditation Program (HFAP), The Joint Commission, Health Insurance Portability and Accountability

Act (HIPAA), and Deaconess Policies and Procedures.

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