MONITOR SUPERVISOR - Spherion

The Monitor Supervisor will be responsible for the day-to-day operation of the monitoring room.

Responsibilities:
-Hiring and Fire ??? the ability to hire and terminate employment will reside within this position. As employees leave via termination or other opportunities, the Supervisor will use either NetRecruiter or a third-party labor company to fill the staffing needs of the monitoring room
-Scheduling ??? using the Netchex system to create and maintain proper scheduling in the monitoring department will be the responsibility of the Supervisor. Proper staffing while trying to reduce overtime will be the importance of scheduling.
-Training ??? together with the Manager a training program will be installed and maintained. The training will be selected and scheduled in advance and can be taught solo or with the Manager. As technology changes we will stay ahead of the curve to make sure our employees are best prepared to keep a watchful eye on the customers??? property. Additional training regarding HR issues will be conducted by the Administration.
-Evaluations ??? will be done on a semi-annual basis for MACs and monitors. The key will
be to hold the employees accountable while pointing out areas they can improve along with suggestions on how they can improve. Remedial training might be necessary as a corrective action. Employees or temp employees will receive evaluations at the 30-, 60-, and 90-day mark to see where they can improve or where they exceed expectations.
-Discipline ??? will be an integral part of the Supervisor???s duties. This discipline can range from a documented verbal, written warning, write up, being sent home, suspension, and termination.
-Reports ??? while working with the Lead, report critique and approval will be a duty of the Supervisor. No matter the MAC doing the report, the layout and appearance needs to be systematic and done the same way each and every time. If reports are not up to standard, then the MAC will need to correct them and have them re-evaluated. Once a report has been submitted either the Supervisor or Lead will then send the reports to customer or any outside sales representatives.

Working hours: 6:00 PM - 2:00 AM (Various Shifts Available)

Skills:
-Milestone XProtect ??? this is our VMS software and the Supervisor will be very
familiar with both the desktop and mobile versions.
-Milestone Management Client ??? this is the management portion of the VMS software.
-Adobe ??? pdf editor and creator will be an essential portion of the job as we are in a
digital world.
-HTML scripting ??? this is a simple fill in the blanks and is used to update the info
panels in Milestone.
-Netchex ??? this is our scheduling, payroll, recruiting, HR, and onboarding program in
a comprehensive unit.

Education:
High School

Experience:
1-4 years

Qualifications:
-Microsoft Applications ie, Excel, Word. Outlook
-Decision making ??? not everything can be written on a piece of paper. Some decisions
will need to be made on the fly and may be different from day to day. As our job
changes so does the decision making.
-Adaptability ??? as the decisions of today may be different from tomorrow, this position
will require the ability to adapt.
-Creativity ??? with a room full of different personalities, work ethic, ideas, and
complaints this position will require the ability to be creative.


Call the office at (559)627-4040

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.