Model Cocktail Server - Tuscany Suites and Casino

We are looking for a Model Cocktail Server to provide a service in a friendly, courteous and timely manner resulting in guest satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Take orders, reciting selection of all call and premium brands as requested.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available on casino floor and lounge.
• Maintain cleanliness of Guest areas at all times including removing empty glasses/bottles and cleaning ashtray.
• Replenish beverages as requested, frequently checking back with Guest to inquire about satisfaction.
• Complete side duties including but not limited to replenish straws, napkins and all items needed to fulfill job duties.
• Check and maintain proper setup and cleanliness of service station before, during and after shift.
• Communicate orders into system through bartender ensuring transmission is verified.
• Deliver extraordinary service to every guest while intermingling and entertaining in a professional manner.
• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
• Must present a professional and pleasant appearance and must be able to walk in 1 and half inch heels.
• Maintain cleanliness of Guest areas at all times including removing empty glasses/bottles and cleaning ashtray.
• Respond to guest inquiries regarding casino features, services and assistance.
• Resolve guest complaints, ensuring guest satisfaction.
• Promote Tuscany Suites & Casino in a positive manner.

• Able to stand and walk for long periods of time.

EDUCATION & EXPERIENCE

• Previous Casino Cocktail Server experience preferred but not required.
• Must have a valid Health Card and TAM Card.
• Must be able to work all shifts.
• Applicants must be a minimum of 21 years of age.
• Must be able to work in an environment with exposure to secondhand smoke and high noise levels.
• Ability to work varied shifts, including nights, weekends and holidays.