Mobile Operations & Programs Specialist (Remote - San Diego, CA) - USO

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Mobile Operations & Programs Specialist is responsible for planning, coordinating and delivering Mobile USO programs and services within a designated service area, operating either large Mobile RV or smaller Sprinter fleet vehicle(s).

Principal Duties and Responsibilities (*Essential Duties)

• Plan and execute travel schedule, logistics and other arrangements related to Mobile Program calendar of events. Ensure appropriate quantities of supplies are on hand and all equipment is clean and in good working order.*
• Serve as main point of contact for Mobile USO events, programs and services within assigned service area. Create an inviting, visually appealing area for visitors and guests; promote a positive image of the USO. Lead and supervise on-site event volunteers.*
• Serve as media spokesperson for Mobile USO programs and services within assigned service area. In coordination with internal Communications resources, compile and distribute press releases on upcoming events, coordinate on-site interviews, and prepare after-action media reports.*
• Prepare and maintain all records and reports, including but not limited to travel logs, maintenance records, inventory, expenses, event planning and after-action reports related to programs and events within assigned service area.*
• Prepare, equip and drive USO vehicle to and from assigned events including but not limited to military homecomings, deployments, and other marketing and public relations events, maintaining compliance with U.S. Department of Transportation regulations and USO Policies and Procedures.
• Load, transport, unload and set up materials, food and beverage, and other supplies and equipment.
• Cross train on all Mobile USO fleet vehicles; including smaller Sprinters and larger Mobile RVs. Position is may be pulled to support overall Mobile USO/USO mission delivery throughout the US.
• Other duties as assigned.

Job Specifications

• High School Diploma or equivalent. Bachelor’s Degree preferred.
• 3-5 years work progressively responsible work experience in operations, event/program development and/or logistics role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Ability to obtain commercial driver’s license, if required.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position may be worked remotely from the San Diego, CA area. Preference will be given to local candidates within commuting distance to the location.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.