Mobile Device Helpdesk Engineer / Telecom Support Specialist - JASINT

Job Title: Mobile Device Helpdesk Engineer / Telecom Support Specialist

Location(s): Baltimore, MD

Salary Range: $33,421.54 - $45,217.39

Hours: Regular Full-time

Clearance Requirements:

N/A

Duties and Responsibilities:

• Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users.
• Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
• Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, and Employee Acknowledgement forms, and adhering to all related State policies and procedures.
• Responsible for processing and distributing all end users’ wireless invoicing and personal usage summaries.
• Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned.
• Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.
• Provide technical assistance for all wireless equipment.
• Other job-related duties as assigned.

Responsibilities of Supervisor, in addition to the above:

• Provide clear day-to-day direction to staff.
• Point Of Contact (POC) to handle day-to-day work related issues.
• Identify and provide training as needed.
• Provide regular or as-needed updates/reports to MTA - IT Department Manager.
• Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner.

Education and Years of Experience

A Bachelor's Degree preferred

Required and Desired Skills/Certifications

N/A

Why JASINT?

At JASINT we are proud to boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that’s why we are seeking you!

We understand and respect the dedication and sacrifice that is required to serve our nation’s greatest efforts, and our commitment in turn is to support YOU!

JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays…even an additional day off for your birthday.

*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours, are friends of JASINT!***

JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.