Mobile Coordinator - Donor - Variable Shifts at Ochsner Health System

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes; and performs quality control, operates computer, and other administrative duties per instruction of Supervisor. Maintains donor/patient/employee confidentiality; assumes responsibility for monitoring and evaluating the effectiveness of work activities; provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction, and will implement policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale. Performs all duties of a Blood Bank Tech and oversees donor reaction care by all staff, handles emergent donor reaction care, and ensures all donor reaction documentation and follow-up action is completed.

Education 

Required - High School diploma or equivalent

Work Experience

Required - 7 years experience in a healthcare-related field

Preferred - Previous experience in a supervisory or leadership capacity
 
Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to effectively and professionally work with people from all backgrounds.
• Ability to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.
• Ability to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving.
• Ability to work under stress and around normal conditions that exist at blood drives.
• Ability to provide leadership to employees within established customer service statistics and make improvement recommendations.
• Ability to have successes in achieving customer service excellence.
• Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.
• Ability in and experience meeting deadlines, work independently, and set priorities.
• Ability to work flxible schedule, such as extended shifts.
• Ability to travel throughout and between facilities, and mobile locations.

Job Duties

• Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
• Performs Team Leader Role.
• Manages Professional Accountability.
• Exhibits Time Management/Organizational Skills.
• Performs Regulatory Compliance/Safety.
• Maintains Excellent Customer Service.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to travel throughout and between facilities.
Must be able to work a flexible work schedule (e.g., 24/7, weekend, holiday, on call availability).

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington,and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information. 

Affirmative Action Policy Statement