Mobile Computing Support Technician / Engineer (W2 Only) - iMPact Business Group
Grand Rapids, MI 49525
About the Job
An iMPact Business Group manufacturing industry client is seeking to hire a full-time Mobile Infrastructure Technician / Engineer.
This is an onsite role in Grand Rapids, MI and is not open to remote staff.
*** Please note: this role does not allow for Visa Sponsorship at this time ***
This role is to provide ongoing support of the Mobile Computing environment for a large and distributed workforce. The Mobile Support Technician role is part of an Infrastructure computing support team. This role is responsible for supporting the Mobile computing environment, working through remote support issues, monitoring a ticket queue to manage incidents, and performing end-user support for mobile-related hardware and software.
Duties:
- Perform on-site analysis, diagnosis, and resolution of complex Mobile and other end-point issues
- Install, configure, test, maintain, monitor, and troubleshoot end-user Mobile devices
- Construct, install, and test customized configurations
- Collaborate with internal and external technology team members to ensure efficient operation of the organization's Mobile computing environment
- Where required, administer, and resolve issues with associated end-user Mobile and Workstation enterprise software products
- Assist in managing and resolving support and service incidents and requests
- Make recommendations to enhance operations and availability
- Create and maintain IT documentation
- Support security policies in the implementation, monitoring, and auditing of Mobile computing
- Bachelor's degree in information systems or equivalent experience
- 2-3 years of Mobile Computing support experience
- Experience with SCCM/Intune/Android/Windows OS
- Problem-solving and troubleshooting skills
- Hardware/Software troubleshooting experience
- Strong understanding of network services, including Active Directory, DNS, and DHCP
- Able to effectively communicate and interface with all levels of staff, from clerical to executive management
- Organized, an initiative-taker, and able to prioritize workload
- Bachelor's degree in information systems or equivalent experience
- 2-3 years of Mobile Computing support experience
- Experience with SCCM/Intune/Android/Windows OS
- Problem-solving and troubleshooting skills
- Hardware/Software troubleshooting experience
- Strong understanding of network services, including Active Directory, DNS, and DHCP
- Able to effectively communicate and interface with all levels of staff, from clerical to executive management
- Organized, an initiative-taker, and able to prioritize workload
Source : iMPact Business Group