MNSITE-3231 Chat and Data Analytics PM BA - TechWish

Description of Project

The Minnesota Department of Information Technology Services (MNIT) partnering with the Department of Public Safety (DPS) is seeking a highly skilled project manager/business analyst (PM/BA). Currently, DPS is seeking a contractor to manage in-progress online customer chat and multiple data analytics projects across several DPS divisions. The planning phase of these projects will include coordinating work across MNIT, DPS, and external vendors.

At a high level, the resource will initially work on the online customer chat and data analytics projects as identified by the department. If additional projects are identified and funds are available, resource will be assigned to other projects across the department.

Sample Tasks

• Provide leadership and coordination for project that will involve MNIT and DPS staff and perhaps others.
• Research technology requirements; identify tools and resources needed/available.
• Provide impact analysis on, for example, the call center.
• Build a list of statute, policy, and procedures necessary for a successful undertaking.
• Identify how users would be on-boarded and supported.
• Develop a projected budget that would include initial and ongoing technology, staffing, maintenance, and support.
• Document how Minnesota could proceed and meet Federal requirements.
• Provide knowledge transfer

Desired Skills

• Five (5) years of experience as a senior Project Manager
• Three (3) years of experience as a senior Business Analyst
• Two (2) years of experience working in a government setting with multiple stakeholders and users.
• Experience working with law enforcement systems and practices.
• Experience compiling a report for executive review