MLW Technician - White Plains Hospital

White Plains Hospital Job Description

Title: MLW Technician Job Code: 500332

Department/Location: Department of

Laboratories/MLW

FLSA Status: Non-Exempt

Reports to: Administrative Manager

Laboratory Outreach Services

Position Summary

• The MLW Technician unpacks, registers and receives specimens, preparing them for processioning, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned.

Essential Functions and Responsibilities Includes the Following:

Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly follows-up on discrepancies or omissions on paperwork or specimens

Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all specimens

Responsible for labeling and dissemination of specimen to the proper laboratory department

Demonstrate knowledge and use of client specific registration and accessioning procedures

Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an accurate, efficient and timely manner

Responsible for faxing laboratory results to physician offices as requested

To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the HIS for follow-up and resolution the next business day

Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted courier service

Responsible sorting, compiling and delivery of laboratory reports to local physician office practices

Demonstrates knowledge of department and hospital policies and procedures and their execution

Completes job specific competency requirements

Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use universal precaution

Ensures all client inquiries are responded to in a timely manner

Performs all other related duties as assigned.

Education & Experience Requirements

• • High School graduate or GED equivalent required
  • Ability to type 35 words per minute
  • Previous experience in a healthcare environment preferred
  • Medical terminology preferred
  • Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus

Core Competencies

Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others

Stress Tolerance-retains composure under stress

Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers

Attention to Detail Organized Flexibility

Team Work

Physical/Mental Demands/Requirements & Work Environment

• Ability to remain in a stationary position for extended periods of time
• Ability to perform repetitive functions, and capable of concentrating for extended periods of time
• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

Primary Population Served Check appropriate box(s) below:

• Neonatal (birth – 28 days)

• Patients with exceptional communication needs

• Infant (29 days – less than 1 year)

• Patients with developmental delays

• Pediatric (1 – 12 years)

• Patients at end of life

• Adolescent (13 – 17 years)

• Patients under isolation precautions

• Adult (18 – 64 years)

• Patients with cultural needs

• Geriatric (> 65 years)

• All populations

• Bariatric Patients with weight related comorbidities

• Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

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