Mitigation Technician at RestorationHQ LLC

Mitigation Technician
Operations · Phoenix, ArizonaWe are RestorationHQ, Arizona’s premier restoration company, and we are looking for dedicated individuals to join our Team. Come join the RestorationHQ team and be a part of something special! Your future starts here.  Join Our Team as a Mitigation Technician!

Are you ready to embark on an exciting new career path?

Are you looking for a workplace that values your hard work, offers room for growth, and provides an excellent work environment?

If your answer is yes, then look no further!

At RestorationHQ, we believe in working hard and having fun. We appreciate and value our team members, offering a work environment that respects your dedication and provides opportunities for professional growth. We don’t believe in underpaying or overworking our employees – we prioritize fair compensation and a healthy work-life balance.

Position Summary:

We are currently seeking Mitigation Technicians, and while experience in water restoration & mold remediation is preferred, it is not required. We’re committed to investing in individuals who demonstrate a strong work ethic, reliability, and potential for growth. We’re looking for long-term employees to grow alongside us, and we offer benefits that stand out in any industry. If you’re new to the industry, don’t worry; we will provide you with comprehensive training. And if you’re already experienced, we’re ready to help you take your career to the next level, growing together as a team.

Who We Are? - RestorationHQ:

RestorationHQ stands as a beacon of hope and reliability in times of crisis. RestorationHQ has consistently been voted the best restoration company in Arizona, serving commercial buildings throughout the Southwest with our 24/7/365 restoration and rebuilding services. Our mission is simple – to build strong relationships with our clients, so when they need us in emergencies, we can deliver top-quality restoration services promptly. We are a hard-working team dedicated to growth and creating an exciting future for RestorationHQ.

Our core values guide us:
Have A “Can Do” Attitude

• Be enthusiastic and run toward the unknown with confidence.
• Be strategic and resourceful when faced with challenges, regardless of prior experience.
• Be solutions-oriented, focusing on creating answers rather than dwelling on problems.
• Be able to identify and generate possibilities in any circumstance.
• Take initiative. When something needs to be done, get it done without needing to be told.
• Encourage and coach your teammates to adopt a “solver” mentality.

Be Detail-Oriented

• Be calculated, thoughtful, and thorough when preparing and presenting information. Double-check (or even triple-check) your work for accuracy.
• Be consistently efficient in your time management and actively seek ways to improve.
• Be self-aware of your learning and information recall style, and actively practice methods that enhance your strengths.
• Understand that no one is perfect and strive to minimize the chance of information slipping through the cracks.
• Aim to uncover what lies beneath the surface and actively identify and refine any gaps in knowledge or understanding.

Have A Thirst for Learning

• Take ownership of your development. Your growth is your responsibility.
• Set and pursue meaningful and measurable goals. Seek the knowledge required to achieve them.
• Recognize that opportunities for growth often lie beyond your comfort zone. Embrace these challenges.
• Actively share your goals and listen to the goals of your teammates. Hold both yourself and others capable of achieving them.
• Embrace failure as a learning opportunity, without fear of judgment. Actively share your learnings and commit to refining your methods.

Be Fun To Work With

• Learn and grow through both your successes and failures. Embrace vulnerability and humility, and be able to laugh at yourself.
• Practice inclusivity by welcoming your team and customers to the table. Embrace and honor both similarities and differences.
• Be aware of your ego and how to adjust it as needed. Consider how the world unfolds for others, understanding that your reality is not the only one. Avoid taking things personally.
• Seek opportunities to surprise and delight those around you. Remember, even small gestures can brighten someone’s day.
• Embrace 360-degree feedback and commit to having difficult conversations when necessary, directly with the individual(s) involved. Avoid backdoor conversations.

Be Trustworthy and Take Extreme Ownership

• Know when to ask for forgiveness, not permission. Stand for what you’re committed to, honoring your word to yourself and others under any circumstance.
• Take responsibility in any situation. Avoid blaming, denying, making excuses, or becoming a victim to circumstance.
• Operate with an owner’s mentality. Take pride in your work, your department, and your company.
• Don’t let your title dictate your contribution. Be a driver for results at every level.

Key Responsibilities:

• Arrive at the job site promptly to ensure project timelines are met.
• Follow the lead of the assigned Lead Technician on the project.
• Maintain equipment and tools, reporting any loss or damage.
• Keep the work site clean and safe.
• Perform demolition tasks, including drilling holes, cutting drywall, and removing frames.
• Conduct water extraction as needed.
• Set up and take down equipment as required.
• Be available for on-call rotation (restoration is a 24/7/365 industry).

Qualifications:

• Relevant certifications preferred – will be obtained for individuals possessing the right skills.
• Be self-motivated and hard-working, while possessing excellent verbal, written and interpersonal communication skills.
• Availability for on-call rotation and the ability to work all hours, including weekends, evenings, and holidays as required by projects.
• Strong leadership skills to effectively manage and lead teams.
• Strong work ethic and self-motivation.
• Have an acceptable driving record and possess a valid driver’s license.
• Strong knowledge of restoration industry and general building and mechanical processes.
• Strong reading and math skills.
• Experience using mechanical tools, operating machinery, and maintaining equipment.
• Completion of background check, MVD record check, and drug screening.

Experience:

• Entry Level – No Experience Required.  Prefer 1-2 years of mitigation experience.

Physical Requirements:

• Ability to lift, carry, and maneuver heavy equipment and materials weighing up to 50 pounds. Stamina to perform physically demanding work over extended periods, often in emergency situations.
• Frequent standing, walking, bending, kneeling, and reaching during the course of completing restoration and mitigation tasks. Ability to safely navigate through damaged properties, which may include climbing stairs and working in confined or uncomfortable spaces.
• Skill in using a variety of tools and equipment necessary for water extraction, drying, and restoration activities. Ability to perform detailed work with hands and fingers, including assembling, securing, and adjusting machinery.
• Ability to accurately assess property damage, identify safety hazards, and monitor restoration equipment. Must be able to read and understand equipment manuals, safety instructions, and procedural documents.
• Comfort and ability to work in environments affected by water damage, including exposure to unpleasant odors, mold, mildew, and potentially hazardous materials. Use of personal protective equipment (PPE) is required to mitigate health risks.
• Willingness to work in varying conditions, adapt to changing schedules, and respond to emergencies outside of typical business hours, including nights, weekends, and holidays as needed. 

Come Join Us!
We invite motivated individuals who are passionate about contributing to a team that makes a difference in the lives of others. If you excel in a fast-paced, rewarding environment and want to help lead RestorationHQ towards new heights in the restoration and emergency services industry, please apply for the Warehouse Manager position.