Mission Support Specialist - Shore Solutions Inc.

Mission Support Specialist 

Join a fast-growing, Government Contracting Company and be a part of something bigger than yourself. Have a purpose and help support our heroes! 

Shore Solutions is a Winner of the Best Places to Work in San Diego by the San Diego Business Journal and has received over 40 awards since 2016. We offer 100% Medical, Dental, and Vision Coverage, 401K, Paid Sick Days, Personal Days, Vacation Plan and so much more!  

The Company: Shore Solutions is known for our Superior Customer Service by pushing the limits for our customers. From our Active-Duty Service members on the front lines to our Contracting Officers who ensure mission readiness, we are honored to serve them, just as they serve our Country every day.   

We specialize in: Providing procurement support for our heroes. Helping find the right solutions for any mission ranging from tactical gear, maintenance and repair items, medical equipment, office supplies, furniture, construction, and IT services. 

The position: You must take pride in supporting our heroes. This is a multifaceted position with a high-pressure work environment. The Mission Support Specialist will be responsible to provide badass support to our customers by working collaboratively with the sales team and outside vendors to ensure every requirement is fulfilled with the highest standards of excellence and customer service while recording all interactions and transactions effectively into our ERP system.  

Your Mission:  

• • Ensuring our heroes have all the support and attention they need to meet any mission. 
• • Taking all internal and external calls with a positive attitude and eagerness to support regardless of whether or not it is a sale.

• • Creating opportunities in NetSuite (ERP System) accurately and efficiently. 
• • Following up with customers on all open opportunities, whenneed be if rep is unavailable. 
• • Creating and managing quotes efficiently and in a timely manner. 
• • Establishing positive relationships with new vendors to obtain pricing for items or services. 
• • Providing customers with the status of orders and tracking information. 

• • Managing product data information to be utilized in quotes, sales orders.  
• • Maintaining and managing NetSuite CRM data.  
• • Reviewing monthly reports promptly to ensure accuracy. 
• • Creating CASES for orders with issues and working with purchasing manager to find the best solution to any case.   
• • Reaching out to peers and cooperates with supervisors to establish an overall collaborative working relationship.  

• • Performing other duties as assigned by leadership or manager. 
• • Learning and training on products regularly to be an extension of our sales team. 
• • MaintaininganOpp to Order rate of 18%.
• • Keeping all ops active and unexpired (3 day window). 
• • Notifying customers with their first status in 24 hours. 

• • Supporting phone lines and always try to support % of turnover rate.  
• • Ensuring all data is recorded in NetSuite (email, phone call). 
• • Never being afraid to ask questions. I.e. “Can we charge you now or later?” “How did you hear about us?”. 
• • Responding to emails/calls within 2 hours and updating end of day (always call first). 
• • Getting to know the customers and contacts better by going granular (the longer the call, the better). 

• • Identifying item discrepancies and tasking appropriate team.  
• • Utilizing Purchasing Manager as a sourcing resource, especially if you’re going distributor. Worst case, ensure to include her in the email chain.  
• • Effectively Communicate with our vendors as we would to our customers and each other. 
• • Q-MSS also work with the sales reps to ensure tasks are completed on time for each other / to each other.  
• • Understanding that everything affects the customer; transparency is key to ensure successful transaction.  

Required Skills and Qualifications:   

• • 2+ years of demonstrated business experience in admin duties and maintaining customer relationships. 
• • Ability to follow strict order guidelines to ensure sales are processed correctly.  

• • Possesses confidence and skills to generate leads from email and phone.  
• • Ability to manage multiple customers, with varying scopes, products, and timelines.  
• • Adjusts quickly to changing priorities and conditions.  
• • Copes effectively with complexity and changes.  
• • Critical thinking (outside the box), customer service, and interpersonal skills.  

• • Self-motivated with a sense of urgency and is well organized. 
• • Excellent communication (verbal and written). 
• • Ability to manage multiple customers, with varying scopes, products, and timelines.
• • Adjusts quickly to changing priorities and conditions.
• • Copes effectively with complexity and changes.

• • Must be a results-oriented team player. 
• • Exceptional administrative & organizational skills.  

Desired Experience:   

• • Prior Military, FEDMALL, GSA, GPC experience support.

• • 2+ years’ support experience in a small business.
• • Proficient in MS Office Products, and NetSuite/Oracle platforms a plus.  
• • Proficiency in Microsoft applications including Word, Excel, and Outlook.  
• • Prior military is a plus.

Compensation: 

$20-$22/hour plus 100% paid medical benefits, PTO, and Annual Bonus based on performance.

Why Should You Apply?  

• • It’s a great position with opportunities to advance quickly. 

• • To Proudly Serve Our Military and Federal Agencies.  
• • We offer an extensive Benefits Package/Team member Perk Program.  
• • Our Company has enjoyed substantial Growth yearly since inception in 2011.  

Principals only. Recruiters, please do not contact this job poster.

Please do NOT contact us with unsolicited services or offers.