Military Skillbridge - Dental Office Manager - Dental Care Alliance

Dental Care Alliance’s mission is to advance the practice of dentistry by partnering with and supporting dental professionals to create a lifetime of healthy smiles. Headquartered in Sarasota, Florida, DCA currently supports over 400 allied practices and supports over 900 dentists across 23 states. DCA’s allied practices represent all dental specialties and treat patients under more than 150 brand names.  

Dental Care Alliance is currently seeking a Military Skillbridge Fellow to train and study with the ultimate goal of transitioning to a civilian career with Dental Care Alliance as an internal full time Office Manager to support and lead dental practice(s).  This position will be based in Virginia, and upon successful completion of the Military Skillbridge Fellowship Office Manager training program and upon successful honorable discharge from the military the goal is to align leading one of our many Dental Specialty Offices in the greater VA Beach, Chesapeake area.  

The ideal candidate has experience working in a military clinic, dental practice, surgical unit, hospital, or other healthcare facility and has operational leadership typically assumed by a E-5 enlisted rank or higher, Warrant Officer, or junior Commissioned Officer.   

This Military Skillbridge Fellowship on the job training program is a minimum of 12 weeks, the ideal candidate has a minimum of12+ weeks available for a Military Skillbridge Fellowship.  This fellowship can be obtained via Hiring our Heroes, or Dental Care Alliance is capable of designing a program specified for longer fellowships for approval by the prospective Fellow’s Commanding Officer.  

PositionSummary: 

In this role, the Oversee the Military Skillbridge Fellow will lead and develop skills to support and lead daily operations of the dental office by managing employee and patient relations and achieving operational goals.  

In the comprehensive on the job training provided in a multi-site dental practice environment by the Regional Manager and other stakeholders for the Military Skillbridge Fellow will prepare the prospective future teammate to be accountable for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, and miscellaneous operating expenses. Stimulate new patientgrowthbysupportingsales,marketingandpromotionalprograms,financialreportreview,bank deposits, revenue posting, and review and approval of employee time cards. Work closely with the doctors and hygienists to obtain the office goals. Able to understand and adapt to change management initiatives. 

PrincipalDutiesandResponsibilities of an Office Manager: 

• Achieverevenuegoalsbyeffectivelycoordinatingandmanagingpatientscheduling,staff productivity, collections and receivables, specialty referral process, and miscellaneous operating expenses daily. 

• Manageofficewithinbudgetguidelinestoincludeclericalandauxiliarysupplypurchases, equipment upgrades, laboratory, and labor costs. 

• Identitybusinessdevelopmentinitiativesdailyandexecuteaccordinglytostimulatenew patient growth.Support sales, marketing, and promotional programs. 

• Maintain open communication with the Regional Manager about the daily operations of the practice and support the Regional Manager in maintainingaccurate staff levels in the office. 

• Recruit,hireanddevelopofficeemployees;identifythosecapableofexceptionalservice. 

• Directly supervise office employees and proactively manage their performance and development,includingbutnotlimitedtoperformancefeedback,appraisals,engagement initiatives, and corrective actions, as needed. 

• Maintainalloperationalofficesrecords,suchasemployeepersonnelrecords,inaccordance with regulatory guidelines, and coordinate personnel changes in a timely manner to the Support Center 

• Communicatewithemployeesregularlytoensuretheyhavetheinformation,tools,and support needed to perform their job effectively and successfully. Including,butnotlimitedto,informationsentfromtheSupportCenter 

• Completeadministrativetasks,suchasflashreportreview,bankdeposits,revenueposting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline. 

• Including,butnotlimitedto: 

• Balancingdailyproductionsheetsdaily 

• Makingbankdepositsdaily-cash(andcheck)transactions,depositsand security are the sole responsibility of the office manager.Missingcashanddepositdiscrepanciesareaseriousissueandaretobe reported to the Regional Manager immediately when discovered. 

• Maintain patient data to include required regulatory chart documents, personal information, treatmentconsultationdocumentation,accounthistorytransactions,andelectronicQSIdata. 

• Manageandassistdesignatedofficeemployeeswithappropriatepaymentandinsurance processes, manage AR billing as assigned. 

• Ensurefacilityandequipmentcleanliness,andsafetyandreportsand/orcorrecthazardswhen necessary in compliance with all state and federal regulations, including OSHA. 

• Ensureflawlessexecutionofoperationalstandards,includingcompliancewithestablished company policies, procedures, and government regulations. 

• Respondtodoctor,patient,andemployeegrievances,complaints,andinquiriesprofessionally and in a timely manner and seek assistance when necessary. 

• Continuallyworktowardsbuildingandsustainingajoinedleadershipworkenvironmentwith doctors. 

• Otherdutiesasassigned. 

WorkEnvironment: 

Thisjoboperatesinaprofessionalofficeenvironment.Thisroleroutinelyusesstandardoffice equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PhysicalDemands: 

Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employeefrequentlyisrequiredtostand;walk;usehandstofinger,handleorfeel;andreachwith hands and arms. 

Thispositionrequirestheabilitytooccasionallyliftofficeproductsandsupplies,upto20pounds. 

Competencies: 

Initiative-Theabilitytoassessandinitiatethingsindependently. 

Leadership-Developingpeopletomeettheircareergoalsandtheorganization’sgoals.Placesa high priority on developing others. Encourages people to accept developmental moves 

TimeManagement-theabilitytoplanandcontrolhowyouspendthehoursinyourdaytoeffectively accomplish your goals

DevelopsTalent-Developingpeopletomeettheircareergoalsandtheorganization’sgoals.Places a high priority on developing others. 

Decision Making - Making good and timely decisions that keep the organization moving forward. Makessounddecisions,evenintheabsenceofcompleteinformation.Considersallrelevantfactors and uses appropriate decision-making criteria and principles 

Communication Proficiency - Organizes and expresses ideas clearly.Uses appropriate and efficientmethodsforconveyinginformation.Providestimely,accurateinformationsothatotherscan make appropriate decisions. 

OrganizationSkills–theabilitytousetime,energyandresourceseffectivelytomeetdeadlines, work independently, plan for future projects and achieve goals.

Education & Experience

• Must have management/supervisory experience within a dental office, prefer 1-2 years
• Must have experience working in a dental, medical office required
• Must have experience in insurance

At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.