Mike & Patty's Restaurant Store Manager - Mike & Patty's
Newton, MA 02458
About the Job
M&A Brands Restaurant Manager - Job Description
Mike & Patty’s is a Boston-inspired coffee & hospitality brand committed to providing environments where our guests or “locals” feel special through genuine connections, premium breakfast sandwiches, and local foods.
Mike and Patty’s is seeking a business-savvy & hospitality-driven Manager to oversee our location. The Manager position is a hands-on role, often working side by side with teammates as needed. This is a daytime concept, supporting a great work/life balance.
The Mike & Patty's Restaurant Manager performs all duties associated with managing and overseeing the Restaurant Operations including Guest Service, Food Safety, Cost of Goods, Scheduling & Labor Control, Inventory and Ordering, Quality Control & Assurance, that puts our food first to provide our guests with the best experience and our team with an amazing work culture. This Role is new to our company and the Role Requirements and Responsibilities are to evolve and subject to change. The expectation is over time we work as a team to adjust and evolve it to best fit the needs of the company. In this role you will directly report to our Director of Operations
Responsibilities include but are not limited to the following:
- THE 4 P’s : Understand, embrace, demonstrate, communicate and operate in spirit of the M&A Brands organization’s core values:
- Positive
- Proactive
- Precise
- Passionate
- CULTURE : Exude, demonstrate and perpetuate a company culture in line with the core values of M&A Brands, including the management of employees working in a clean, safe, and compliance with M&A Brand uniform policies.
- Implement initiatives to drive a culture that is inline with the values listed above including but not limited to:
- staff /family meal no less than once a week
- contests for sales, production, internal inspections, audits, etc.
- Group outings
- FOOD SAFETY : Manage the food safety culture and execution for M&A Brands Concepts (Mike & Pattys / HotBox). Ensure that all employees are trained on food safety, we have the proper coverage of employees that are certified and the development of getting more employees certified under programs such as but not limited to ServSafe manager certificate, etc. To manage and ensure BOW has the current certifications/license and manage the upkeep of these certifications based on both state and local law,
- TRAINING: Oversee the training of employees on food safety, cleaning, company values, guest service protocols, menu item builds, in-store software systems, etc. coaching and mentoring your locations in-store teams
- GUEST SERVICE: help develop and implement a guest service system designed to make guests or anyone entering the premises (3rd party delivery driver, vendor, etc.)
REQUIREMENTS
- 2+ years experience as a Manager in a coffee shop or restaurant.
- A passion for hospitality & providing great service
- Proven achievement of key performance indicators in prior management positions
- Strong financial acumen skills and can run a P&L, budget, and forecast sales
- Ability to coach, mentor, & develop hourly team members within our company culture and standards
- Organized and detail-oriented
- Strong interpersonal and communication skills
- A team player who enjoys working on a team to achieve great performance
- Ability to work in a high demand, fast paced environment
- Ability to stand for extended periods and lift up to 40lbs
- ServSafe Certified
- Works a schedule that is on the needs of the business, a minimum of 5 days
- Excellent supervisory skills including communication, organization, interviewing and training skills, strong leadership skills, and recruitment
- Ability to align crew with our culture by balancing seriousness and having fun
- Takes initiative and is proactive in solving operational & personnel problems
- Ability to recognize problems and problem solve
- Ability to set goals, create plans, and convert plans into action for individual restaurants and the entire organization
- Manage systems to maximize the efficiency of all FOH operations
- Works with a high level of integrity, leads by example, always prioritizes making exceptional products while pushing to improve processes.
Our leaders benefit from:
- Career development opportunities with a growing company!
- Potential Salary compensation depending on experience
- Bonus potential
- Paid vacation & holidays
- Monthly stipend
- Complimentary coffee & shift meals
Neighborhood awarded Boston's Best Breakfast 2022 by Boston Magazine. Featured by NECN’S TV Diner, WCBV’s The Chronicle, Yahoo!, Phantom Gourmet. Thrillist Shortlist “Best Breakfast Sandwiches in the USA”.