Microsoft Business Analyst - Accenture Federal Services

Austin, TX

About the Job

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work:

Our growing TMT Team is seeking a Microsoft Business Analyst with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT) and associated records management applications. This role requires the consultant to be on client site daily with no options for remote work. In this position, you will navigate a complex work environment to collaborate with Department of Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to delivery, update and expand the functionality the applications. You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.

Your responsibilities may include:

Be on site 100% of the time
Manage the expectations of the customer with regard to solution functionality and deployment process
Perform Process Improvement work
Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
Coach customer on change management initiatives supporting the deployment and support of the solution
Conduct classroom training and desk side support for users and customer technical support staff
Update formal solution training and configuration materials for the customer
Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
Conduct functional testing of solution and lead customer adoption process
Provide application troubleshooting and support for the client's help desk functions
Provide administrative support for related tasking processes
Review and provide management reports and metrics on statuses of tasking behaviors
Develop back up support role to maintain business operations when necessary
Provide reports and presentations for leadership briefings

Here's what you need:

Military experience, government subcontracting, and/or DoD consulting experience
Experience supporting software solutions
Demonstrates experience providing management report using key metrics such as charts, graphs and presentations

Bonus points if you have:

Background and understanding of Defense Agency organizations and operations
DoD experience as a DoD command level staff action officer
Familiarity and use of Microsoft Dynamics
Familiarity and use of SharePoint
2 plus years of experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
2 plus years of experience providing management report using key metrics using charts, graphs and presentations
1 plus years of conducting training for small and large groups at all organizational levels, including personal training of high-ranking individuals

Important Eligibility information:

US Citizenship required (dual citizenship not eligible for consideration)
Clearance: Secret Clearance or ability to obtain

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia is:

$62,100—$120,000 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Source : Accenture Federal Services