MH Unit Secretary/Unit Assistant - Brown University Health

• Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.


• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians ancillary departments patients and visitors


• Answers telephones takes messages and communicates messages to the appropriate person in a timely manner


• Receives places and transfers calls using appropriate telephone etiquette


• Handles telephone information requests with courtesy accuracy and timeliness


• Works in collaboration with the interdisciplinary team to achieve patient and unit goals


• Inventories and orders unit stock ensures proper supplies are on hand


• Demonstrates the ability to adapt to change in the workload


• Initiates patients charts on admission and maintains in appropriate organizational and sequential order


• Demonstrates a complete knowledge and use of all forms


• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential


• Communicates with the R.N. any treatments results observations patient complaints and other pertinent information regarding the conditions of the patients

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.


• Uses time and resources to the best possible advantage for successful completion of job responsibilities.


• Develops and maintains efficient working relationships.


• Is reliable in respect to attendance and punctuality.


• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services.


• Offers creative solutions or alternatives to issues or concerns.


• Produces quality results.


• Continually strives to improve the quality of work.


• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

• Preferred previous clerical/administrative experience

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices formal educational programs other work groups and on-the-job training).


• Attends and participates in staff meetings and inservices and/or reviews documentation as required.


• Assists in the orientation of others and actively participates in mentoring.


• Performs analytical and decision making functions with minimal supervision.


• Recognizes and seeks assistance/consultation when appropriate.


• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.


• Possesses awareness of programs/services provided by Hospital and where they are located.

• Is cooperative in interactions treating customers with courtesy respect and compassion.


• Is patient when responding to questions and answers questions appropriately.


• Responds to requests in a timely manner.


• Handles interruptions in a skillful way.


• Maintains a professional appearance and demeanor.


• Strives to prevent/resolve customer concerns to the customer's satisfaction.

EDUCATION:

• High school diploma/GED equivalent
• Requires NA/CNA experience