MH Food Service Associate Lead - Brown University Health

• Accurately Assemble Distribute and Collect Patient Trays


• Collects patient trays at the appropriate time and in an efficient manner


• Cleans all wares used for this purpose


• Cleans all equipment used for this pursues


• Cleans dish machine dish room and equipment appropriately


• Responds to Patient request in a timely manner


• Handles food in a safe manner (i.e. maintains temps uses barriers observes HACCP plan)


• Strips trays per procedure and in a timely manner


• Assists with setting up / dissembling function carts and delivering / picking up caterings as needed


• Perform daily opening or closing procedures as needed


• All other tasks as assigned

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.


• Uses time and resources to the best possible advantage for successful completion of job responsibilities.


• Develops and maintains efficient working relationships.


• Is reliable in respect to attendance.


• Is Reliable in respect to punctuality


• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services.


• Acts as a role model for other food service aides.


• Assist managers in efforts to foster a positive work environment for all food service employees.


• Offers creative solutions or alternatives to issues or concerns.


• Produces quality results.


• Continually strives to improve the quality of work.


• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

• Able to understand and follow instructions


• Read English


• Work on feet for long periods of time


• Able to be courteous with all customer groups


• Previous food service experience required ( > 2 years)


• Previous cash handling experience required ( > 1 year)

• Previous supervisory experience preferred


• Customer service experience preferred

• Is responsible for ongoing development of his/her work skills using available resources (i.e.: in-services formal educational programs other work groups and on-the-job training).


• Attends and participates in staff meetings and in-services and/or reviews documentation as required.


• Assists in the orientation of others and actively participates in mentoring.


• Performs analytical and decision making functions with minimal supervision.


• Recognizes and seeks assistance/consultation when appropriate.


• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.


• Possesses awareness of programs/services provided by Hospital and where they are located.


• Responsible for understanding patient therapeutic diet orders texture modification and food allergies.


• Responsible for cash handling knowledge above and beyond that of a food service aide (morning opening procedure nightly closing procedure making change / obtaining change order)


• Able to act in a flexible capacity sometimes bouncing from one task to another (e.g. washing dishes / pots to customer service in the cafeteria)

• Is cooperative in interactions treating customers with courtesy respect and compassion.


• Is patient when responding to questions and answers questions appropriately?


• Responds to requests in a timely manner.


• Handles interruptions in a skillful way.


• Maintains a professional appearance and demeanor.


• Strives to prevent/resolve customer concerns to the customer's satisfaction.


• Ability to multi-task while still treating customers coworkers patients with courtesy respect and compassion