MH Community & Maintenance Manager - TRG MANAGEMENT LLC

As a Community & Maintenance Manager, your mission is to oversee the day-to-day operations of your community. This role involves maintaining the property's physical appearance, managing resident relations, and ensuring compliance with all relevant regulations. 

You will perform regular operational tasks such as collecting rent and loan payments, managing vendors, maintaining supplies and marketing materials, developing a team, and protecting all company assets. In addition, you are also the main source of communication for the residents and will be the point person when it comes to resolving all complaints that come through your office. 

You will ensure the upkeep and functionality of our community-owned homes (“COH”) and community facilities. You will perform a variety of maintenance tasks, both preventative and corrective, to maintain the overall quality and safety of our community.  You will also be a key player in the upkeep of community assets, including various equipment, building interiors, and common areas.

Key Responsibilities:

• Property Management:
  • Oversee property maintenance, including landscaping, trash collection, and common area upkeep.
  • Monitor lease renewal and rent increase workflows.
  • Ensure compliance with local building codes and zoning regulations.
  • Annual bidding for contract-type vendors (trash, lawn, etc).
  • Monitor Move-In/Move-out workflows.
  • Hot Sheet management.
  • Enforce community rules and regulations fairly and consistently.
• Repairs & Maintenance and Capex Projects
  • Inspect units regularly to identify and address maintenance issues.
  • Monitor and coordinate work orders with residents, maintenance team, and vendors.
  • Monitor and coordinate with contractors and vendors for repairs and services.
  • Monitor and coordinate with vendors and the maintenance team to ensure complete turn and rehab of all home inventory while adhering to company guidelines.
  • Monitor and coordinate new home delivery and set-up and request any warranty or follow-up work with the manufacturers.
  • Monitor and coordinate Capex Projects.
  • Final Inspections and sign-off of market-ready units.
• Resident Relations:
  • Greet and welcome new residents.
  • Address resident concerns and complaints promptly and professionally.
  • Organize community events and activities to foster a sense of community.
  • Engage with residents via social media, Google reviews and other review platforms.
• Financial Management:
  • Collect rent and other fees from residents to meet company delinquency expectations.
  • Deposit rent and other income into property management software.
  • Enter and 1st round approval of bills.
  • Manage the community's budget and expenses.
  • Maximize community occupancy and site and lease home revenue.
  • Reconcile Security Deposits.
  • Utility readings and billbacks.
• Team Management:
  • Recruit, train, manage, and develop team members.
  • Conduct team member reviews, verbal and written performance management, and counseling as necessary.
• Legal Compliance:
  • Ensure compliance with all applicable federal, state, and local laws and regulations, including fair housing laws.
  • Maintain accurate resident records and documentation.
  • Handle eviction proceedings as necessary, including the correct legal delivery of notices.
  • Develop and maintain positive relationships with cities, municipalities, and counties.
• Marketing and Sales:
  • Market available units to potential residents via relevant marketing platforms, including social media.
  • Facebook Posts (2-3 per week)
  • Guest Card management/followup
  • Conduct property tours and answer questions from prospective residents.
  • Assist with selling and leasing new, used, and foreclosed homes to meet or exceed the community budget.
  • Conduct market surveys as required and create and implement marketing plans for ongoing success and high occupancy of the community.
  • Quarterly audits and review of Property Website
• Facilities Management:
  • Secure utilities on vacant lots by installing caps on sanitary lines, locks on electrical pedestals, covered crocks over exposed water lines, and removing all old tie-downs.
  • Maintain all utility facilities within the community, if applicable 
  • Order supplies, tools, and equipment, if applicable and with management approval
  • Read water meters to identify and resolve leaks within the community as applicable
  • Maintain tools, equipment, maintenance facility(s), and storage compound in a safe and organized manner 
  • Complete required monthly inspections of COHs as scheduled by the community manager
  • Maintain rental inventory through forms of preventative maintenance, work orders, and home refurbishment
  • Maintain and track all community assets, including grounds, buildings, equipment, pools, etc.
  • Maintaining safe winter road conditions through snow removal and de-icing when applicable. Diligent completion and filing of snow and salt logs
• Preventative Maintenance:
  • Conduct regular inspections of homes and common areas to identify potential issues.
  • Perform routine maintenance tasks such as changing filters, lubricating moving parts, and inspecting appliances.
  • Address minor repairs promptly to prevent larger problems.
• Corrective Maintenance:
  • Diagnose and repair plumbing, electrical, HVAC, and appliance issues.
  • Troubleshoot and resolve problems with roofs, siding, and other exterior components.
  • Complete carpentry tasks, such as repairs to cabinets, doors, and trim.
• Community Maintenance:
  • Maintain the cleanliness and appearance of common areas, including landscaping, sidewalks, and parking lots.
  • Address maintenance issues with community facilities, such as pools, playgrounds, and clubhouses.
• COH Turns:
  • Execute a detailed apartment turn (make ready) as instructed by Maintenance Lead/Property Manager
  • Initial and final inspections of apartment turn (make ready)
• Emergency Response:
  • Respond to emergency maintenance calls in a timely and efficient manner.
  • Handle urgent repairs, such as water leaks or power outages.
• Safety Compliance:
  • Ensure that all maintenance work is performed in accordance with safety regulations.
  • Maintain a clean and organized work environment.

Qualifications / Requirements:

• High school diploma or equivalent required. 
• Minimum of 3 years of property management/preferably manufactured housing experience, including 2 years of supervisory experience.
• Strong mechanical and technical skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and troubleshooting abilities.
• Previous home refurbishment or make-ready experience preferred
• Desire to identify opportunities and resiliency to communicate frequently and respectfully
• HVAC, Electrical, Plumbing, and Pool Operation experience or certifications are a PLUS
• Any OSHA certifications or completed training is a plus

• Excellent oral and written communication skills.
• Must be self-motivated, independent, and able to work with minimal supervision.
• Strong leadership and decision-making skills.
• Maintain a professional appearance and attitude.
• Demonstrated ability to motivate and manage team member performance.
• Computer Skills, including Microsoft Office and Property Management software.
• Team-oriented with an innate ability to build community with team members at the community level and beyond.
• Strong multi-task and organizational skills.
• Occasional travel may be requested.
• A valid in-state driver's license is required