Mgr, Practice Operations - Orlando Health

Departmet: Orlando Health Medical Group -

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 5pm.

Title: Manager, Practice Operations

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Position Summary

Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director /Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health.

Essential Funcitons

• Responsible for approximately 4-15 physicians and 15-40 team members.
• In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of
  the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates
  action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies,
  procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies,
  procedures and programs.
• Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.
  Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing
  analysis of material variances to Administration
• Maintains an effective revenue cycle and other systems to maximize revenue.
• Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration
  with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
• Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
• Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
• Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the
  service line strategic plan in collaboration with the Physician leadership.
• Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines.
• Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
• Ensures quality metrics are met in the practice setting.
• Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates,
  recommends and plans for future space.
• Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and
  new initiatives.
• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication
  within the Service Line. Analyzes and prepares appropriate responses and actions.
• Researches, analyzes and maintains data collection system required to administer Service Line operations.
• Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes
  involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
• Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
  and local standards.
• Maintains compliance with all Orlando Health policies and procedures

Education/Training

Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the
bachelor degree (in addition to the requirements listed in the experience section).

Licensure/Certification
None.

Experience
Two (2) years of health care experience, to include one year in a lead or supervisory role.