Mgr Patient Care Summit - Beacon Health System

Reports to the Director, Summit Center. Manages staff providing patient care services and assists with managing the overall operations of the department. Performs various responsibilities in the Summit Center. Coordinates the daily activities of the Summit direct reports. Serves as a representative of the department and acts as a liaison with other departments. MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Manages, plans, and coordinates the daily activities of the department staff by:

• Completing in weekly scheduling of associates.
• Coordinating associates to efficiently handle daily work load by monitoring work flow to assure accurate and timely completion of workload, and revising work assignments accordingly.
• Interprets, enforces and supports Memorial Hospital policies, procedures, protocols, and the terms and conditions of the Union bargaining contract.
• Ensuring Hospital guest relations, first impressions and interpersonal communication standards are followed.
• Facilitating resource utilization, which includes prioritizing patient needs and assigning patients.
• Ensuring the availability of equipment, supplies or other resources required for patient care.
• Coordinating staff time schedules, predicting short- and long-term staffing needs and making adjustments in staffing levels.
• Reviewing patient medical records to ensure completeness of the record and appropriate electronic documentation.
• Assists with service recovery, resolving customer concerns, conducting investigations and intervening when immediate attention is needed and reporting results to the appropriate person.
• Acting as a resource person and role model for all staff
• Working with staff to develop interpersonal and conflict resolution skills.
• Maintaining skills and providing care as staffing patterns demand.
• Coordinating with education personnel on orientation programs, continuing education, inservices, ensuring up to date skills.

Assists the Director, Patient Care Services with managing the overall operations of the department by:

• Participating in interviewing and the selection of new staff.
• Preparing and giving performance appraisals, coaching and, if necessary, disciplining staff as directed.
• Coordinating Quality Improvement/Quality Assurance activities.
• Providing input into the formation of capital and operating budgets; also assisting with the implementation of cost-efficient programs.
• Conducting product or process analysis and pursuing cost saving initiatives.
• Assisting with the development, implementation and evaluation of departmental goals, policies, procedures or standards of care.
• Participating in clinical care, Hospital and community committees and activities relating to nursing practice. Conducts department meetings as directed.
• Participation in management and team meetings as directed.
• Recommends and assists in the implementation of department policies and procedures.
• Organizes to evaluate success of the Tele sitting program.
• Helps support the responsibilities of maintaining the department budget.

Utilizes assigned computer programs to perform job duties:

• General overall knowledge of Tele tracking and how it is used.
• Monitoring and producing reports from assigned computer programs.
• Utilizing Active Staffer for scheduling purposes.
• Analyzing, documenting and correcting operational problems, as needed.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Expanding one's knowledge, on an ongoing basis, of Memorial Hospital.
• Attending in-services and department meetings; also participating in continuing education and attending conferences as approved.
• Reading current literature that pertains to the position.
• Ensuring that excellent customer service is provided by all associates.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's Degree. A minimum of one year experience in a healthcare setting preferred.

Knowledge & Skills

• Demonstrates the well-developed interpersonal and communication skills necessary to build and maintain effective working relationships, and interact in a highly effective manner with all levels of staff. Also requires the ability to disseminate information in a clear concise manner.
• Demonstrates excellent organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.
• Requires the ability to effectively handle multiple (and sometimes overlapping) functions and the ability to prioritize workload.
• Requires a solid understanding of the daily operations of the department and the ability to be a strong role model for associates.
• Requires working knowledge of department policies and procedures.
• Requires knowledge of nursing care practices, equipment, procedures and techniques.
• Requires the computer skills (i.e., data entry, word processing and spreadsheets, etc.) and clerical skills (i.e., effectively operating basic office equipment - copier, fax machine, etc.) necessary to perform the essential functions of the position.
• Requires the analytical skills to identify problems, investigate facts, collect related data and formulate/implement appropriate and timely plans of action; also evaluates the results.

Working Conditions

• The ability to work varying shifts and work schedules (such as weekends and holidays) is required due to the department's 24 hours per day, 7 days a week operation.
• Requires an understanding of the need to be responsive and reasonably adaptable due to extenuating circumstances in support of associates and department functions.

Physical Demands

• Requires the physical ability and stamina (i.e. to sit for prolonged periods of time, lift up to 15 pounds, push wheelchairs etc.) to perform the essential functions of the position.

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