Mgr, IT Enterprise Operations - Pacific Dental Services

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Manager, IT Enterprise Operations, will be part of an industry leading IT team working in a fast-paced environment at PDS.  The Manager, IT Enterprise Operations, is a critical member of the Run/Maintain operations for Infrastructure Engineering. He/she is the point of escalation and is responsible for the timely resolution of issues affecting overall health of the operating systems and deployed applications in a distributed enterprise environment. In addition, he/she will be responsible for people management of direct reports.

RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential function at a high degree of proficient execution with little or no accommodation.  The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Lead and manage a team of system and network engineers, providing guidance, support, and mentorship.
• Foster a collaborative and high-performance work environment.
• Plan, execute, and oversee infrastructure projects and tasks from conception to completion.
• Ensure projects are delivered on time, within scope, and within budget.
• Develop and implement processes.
• Collaborate with engineers, architects, and other stakeholders to design scalable and reliable systems.
• Provide technical leadership and expertise in areas such as networking, system engineering, datacenter, and cloud technologies.
• Stay informed about industry trends and emerging technologies to make informed recommendations.
• Identify potential risks to the infrastructure and develop strategies to proactively mitigate them.
• Implement and enforce security best practices and measures to safeguard the organization's data and systems.
• Develop and manage budgets for infrastructure projects and ongoing maintenance.
• Optimize resource allocation to ensure efficient and cost-effective operations.
• Work closely with other departments, such as development, operations, and security teams, to ensure seamless integration of infrastructure components.
• Implement tools and processes for monitoring infrastructure performance.
• Identify areas for improvement and optimization to enhance overall system efficiency.
• Work with team members and other internal teams to resolve IT infrastructure issues.
• Perform technical review and approval of change management and documentation.
• Ensure that processes, procedures, and troubleshooting guides are documented continuously.
• Other duties and responsibilities as assigned.

REQUIRED:

• Bachelor’s degree in MIS or Computer Science or equivalent education and applicable work experience.
• Proven experience in infrastructure management, including hands-on technical expertise.
• Strong leadership and team management skills.
• Project management experience with the ability to handle multiple projects simultaneously.
• In-depth knowledge of networking, server administration, storage, virtualization, and cloud technologies.
• Familiarity with security best practices and compliance requirements.
• Excellent communication, presentation, and interpersonal skills.
• Must be able to work after hours as needed.

DESIRABLE:

• Certifications in relevant technologies (e.g., Aruba, AWS, GCP, Microsoft).
• Experience with ITIL 4.0 practices
• Experience with SAN and NAS.

KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Knowledge of arithmetic, algebra, statistics, and their applications.
• Strong skills in communication, both written and verbal.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriately.
• Ability to analyze and interpret performance reports and recommend course of action.
• Ability to monitor systems for anomalies that require investigation and resolution.
• Knowledge of different RAID types and proper applications of each type.
• Advanced knowledge of Active Directory and Windows domain environments.
• Advanced knowledge of backup and recovery systems using a variety of virtual and native backup applications.
• Must have excellent customer service skills.
• Intermediate knowledge of instant messaging technology.
• Basic knowledge of Linux commands, SSH, and SCP.
• Understanding of general networking principles pertaining to a large enterprise WAN environment.
• Understanding of hardware associated with hosted solutions including fabric switches and load balancers.
• Experience with SAN and NAS technologies (iSCSI, CIFS, NFS, etc.).
• Experience with VMware vSphere, vCenter, and vROPs.
• Experience with VM thin provisioning and thick provisioning best practices.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policy.
• Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.