Mgr., Diagnostic Svcs (Dallas, TX, US) - Parkland Hospitals

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Responsible for management of assigned staff and other resources to ensure optimal services and safe patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department.

Minimum Specifications

Education

•Must be a graduate of an accredited imaging program for any of the following primary pathways:

Radiography

Magnetic Resonance Imaging

Nuclear Medicine Technology

Sonography

Vascular Sonography

Requirements

Must have an Associate Degree in a healthcare related field.

Bachelor’s degree in a health care field or business administration is preferred.

Experience

Must have eight (8) years of related healthcare experience, to include two years of leadership experience.

Equivalent Education and/or Experience

May have an equivalent combination of education and experience to substitute for the experience requirements.

Certification/Registration/Licensure

If hired in Diagnostic Radiography (DX) or Interventional Radiology (IR):

Must have American Registry of Radiologic Technologist (ARRT) (R) certification as a Registered Radiologic Technologist

Must have a Medical Radiologic Technologist (MRT) certification from Texas Department of State Health Services (TDSHS) or Texas Medical Board

If hired in Computed Tomography (CT):

Must have American Registry of Radiologic Technologist (ARRT) (CT) certification as a Registered CT Technologist

Must have a Medical Radiologic Technologist (MRT) certification from Texas Department of State Health Services (TDSHS) or Texas Medical Board

If hired in Magnetic Resonance Imaging (MRI):

Must have American Registry of Radiologic Technologist (ARRT) (MR) certification as a Registered MRI Technologist

If hired in Mammography (MA):

Must have American Registry of Radiologic Technologist (ARRT) (M) certification as a Mammography Technologist

Must have a Medical Radiologic Technologist (MRT) certification from Texas Department of State Health Services (TDSHS) or Texas Medical Board

If hired in Nuclear Medicine (NM) and/or PET/CT:

Must have American Registry of Radiologic Technologist (ARRT) (N) certification as a Registered Nuclear Medicine Technologist or be a Certified Nuclear Medicine Technologist (CNMT) with the Nuclear Medicine Technology Certification Board (NMTCB)

Must have a Medical Radiologic Technologist (MRT) certification from Texas Department of State Health Services (TDSHS) or Texas Medical Board

If hired in Ultrasound (US):

Must be registered in the subspecialty of abdomen [by ARDMS (RDMS (AB)) or ARRT (S)] and vascular sonography [by ARDMS RVT or CCI-RVS].

If hired in Vascular Lab:

Must be registered in the subspecialty vascular sonography [by ARDMS RVT or CCI-RVS].

If hired in Cardiovascular Services:

One of the following credentials:

Registered Diagnostic Cardiac Sonographer (RDCS) from American Registry of Diagnostic Medical Sonography (ARDMS) - specific to department modality -And/or- Registered Cardiac Sonographer (RCS) or Registered Congenital Cardiac Sonographer (RCCS) from Cardiovascular Credentialing International (CCI) specific to department modality.

If hired in Women’s Services:

One of the following credentials:

Registered Diagnostic Cardiac Sonographer (RDCS) from American Registry of Diagnostic Medical Sonography (ARDMS) - specific to department modality -And/or- Registered Cardiac Sonographer (RCS) or Registered Congenital Cardiac Sonographer (RCCS) from Cardiovascular Credentialing International (CCI) specific to department modality.

In any department, all positions must have a current Healthcare Provider CPR course completion card or obtain certification during initial orientation at Parkland from one of the following:

American Heart Association

American Red Cross Rescuer

Military Training Network.

Required Tests for Placement

Skills or Special Abilities

Must be able to demonstrate effective supervisory/management/leadership skills.

Must have excellent time management and organizational skills.

Must successfully understand departmental operations, demonstrated by understanding workflow, requirements, and staff logistics.

Must be able to communicate effectively.

Must be able to demonstrate patient centered/patient valued behaviors.

Must be able to operate various types of imaging equipment used in performing procedures.

Must have intermediate MS Power Point, Excel and Word skills to present educational sessions and other departmental projects.

Must have picture archiving and communication system (PACS) and electronic medical record (EMR) experience.

Financial management and budget skills preferred.

Responsibilities

Responsibilities

1.

Responsible for quality management practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes the design of jobs and work processes implementing appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs, reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to track/trend outcomes. Organizes & facilitates maintenance of all quality initiatives within the department.

2.

Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds to patient safety posts and investigations within established department expectations.

3.

Responsible for the effective financial management of the assigned areas department, ensuring appropriate use of department resources. Develops operating and capital budgets ensuring that departments have the necessary funds to carry out established goals and objectives. Utilizes benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements. Correlates volume, revenue, and cost to meet operating requirements for all service areas. Assures departments operate within allocated resources. Manages cost per unit of service within established annual departmental and/or organizational goals or expectations. Ensures data integrity and works with department leadership to ensure accurate coding and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates detailed action plans to correct variances.

4.

Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well as ensure satisfaction and quality of work-life needs.

5.

Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to ensure the appropriate clinical operation and patient safety as requirements change. Coordinates facilitates, and trends software upgrades and optimization of various systems impacting the department. Must participate in various user groups to ensure required clinical operations are maintained and supported. Oversees connectivity of department modality equipment to integrated technologies. Communicates changes and provides technical guidance to staff as needed. Troubleshoots system and equipment issues as needed.

6.

Performs exams/procedures as needed. Accesses and handles selected medications with scope of licensure.

7.

Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Formally makes recommendations to leadership in writing with an implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual patient satisfaction goals established by leadership and Parkland.

8.

Oversees purchase, maintenance, and repair of equipment across the system including troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and efficient workflow with the departments. Collaborates with clinical engineering to ensure that all equipment is safe and maintained appropriately.

9.

Cultivates and maintains positive working relationships with management, physicians, nurses, hospital staff, students, and vendors in order to provide optimal patient care, and interdepartmental cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and department goals.

Job Accountabilities

Job Accountabilities

Identifies and analyzes the design of jobs, work processes, work flows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.

Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.

Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.

Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.

Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.