Mgr. Cloud Engineering - UKG (Ultimate Kronos Group)
Lowell, MA
About the Job
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
UKG is seeking a seasoned Cloud Infrastructure Manager capable of integrating into an experienced team responsible for the design, deployment and maintenance of company's global infrastructure and hosted solutions. You will be responsible for overseeing the design, implementation, and maintenance of both our public cloud and on-premise environments. You will work closely with our Site reliability and engineering teams to ensure the reliability, scalability, and security of our services.
Key Responsibilities:
• Design, implement, and manage cloud infrastructure solutions to support our SaaS platform.
• Oversee both public cloud environments and on-premise environments hosted on VMware and OpenStack.
• Ensure the reliability, scalability, and security of our cloud and on-premise services.
• Collaborate with engineering and operations teams to develop and maintain infrastructure as code (IaC) practices.
• Implement and manage automation tools to streamline operations and improve efficiency.
• Oversee the use of Tanium patching tools for system updates and security.
• Manage Citrix environments to ensure optimal performance and user experience.
• Monitor and optimize cloud and on-premise infrastructure performance, availability, and cost.
• Develop and maintain disaster recovery and business continuity plans.
• Stay up-to-date with the latest cloud and on-premise technologies and best practices.
• Provide tools, procedures, and solutions for provisioning resources in a standardized manner.
• Document all infrastructure setups, including Run Books and architecture diagrams for existing and new deployments.
• Implement processes to ensure IT best practices, risk mitigation, and capacity planning.
• Ensure compliance of our systems in a complex regulatory environment
Basic Qualifications:
• Technical Experience and Expertise:
o At least 8 years of leadership experience managing large-scale cloud and virtual infrastructures.
o 8+ years of experience building or configuring cloud infrastructures, both on-premise and in public clouds like Google Cloud Platform (GCP), AWS, or Azure.
o Strong knowledge of Python, PowerShell, vROPs, Zerto, and automation tools such as Terraform and Ansible.
o Extensive experience with monitoring tools (e.g., Prometheus, Grafana, ELK Stack) and centralized logging solutions like Splunk.
o Experience with patching tooling and process (Tanium preferred)
o Strong understanding of cloud and on-premise security best practices.
o Excellent problem-solving and troubleshooting skills.
o Strong communication and collaboration skills.
o Experience with containerization technologies (Docker, Kubernetes) and microservices architectures.
o Strong scripting skills in multiple languages (e.g., Python, Bash, PowerShell), with the ability to automate infrastructure management.
o Familiar with ITIL processes, with a proven track record in delivering high-quality systems.
o Experienced in DevOps practices and CI/CD tooling such as Jenkins and GitHub.
o Familiar with infrastructure test automation and Site Reliability Engineering (SRE) principles.
o Strong experience with services' lifecycle management, from development to deployment and scaling.
• Other Required Skills:
o Ability to multi-task and manage multiple projects simultaneously.
o Strong written, verbal, and presentation skills.
o Passion for technology and driving business success through innovative solutions.
o Proven ability to lead teams, mentor others, and manage projects efficiently.
o Flexible and quick learner, able to adapt to new technologies and environments swiftly.
o Availability for rotational on-call support as needed.
Preferred Qualifications:
• GCP certification is preferred
• Experience with security frameworks and compliance standards (e.g., ISO 27001, FedRamp, HIPAA, GDPR).
• Knowledge of distributed version control tools (e.g., Git) and GitOps practices.
• Familiarity with storage systems is advantageous.
This role involves leadership, infrastructure management, and constant improvement of technologies, requiring both technical proficiency and interpersonal skills. The ideal candidate should be passionate about technology, proactive in identifying and solving problems, and comfortable working in fast-paced environments with a focus on efficiency and scalability.
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $126,300 to $181,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
UKG is seeking a seasoned Cloud Infrastructure Manager capable of integrating into an experienced team responsible for the design, deployment and maintenance of company's global infrastructure and hosted solutions. You will be responsible for overseeing the design, implementation, and maintenance of both our public cloud and on-premise environments. You will work closely with our Site reliability and engineering teams to ensure the reliability, scalability, and security of our services.
Key Responsibilities:
• Design, implement, and manage cloud infrastructure solutions to support our SaaS platform.
• Oversee both public cloud environments and on-premise environments hosted on VMware and OpenStack.
• Ensure the reliability, scalability, and security of our cloud and on-premise services.
• Collaborate with engineering and operations teams to develop and maintain infrastructure as code (IaC) practices.
• Implement and manage automation tools to streamline operations and improve efficiency.
• Oversee the use of Tanium patching tools for system updates and security.
• Manage Citrix environments to ensure optimal performance and user experience.
• Monitor and optimize cloud and on-premise infrastructure performance, availability, and cost.
• Develop and maintain disaster recovery and business continuity plans.
• Stay up-to-date with the latest cloud and on-premise technologies and best practices.
• Provide tools, procedures, and solutions for provisioning resources in a standardized manner.
• Document all infrastructure setups, including Run Books and architecture diagrams for existing and new deployments.
• Implement processes to ensure IT best practices, risk mitigation, and capacity planning.
• Ensure compliance of our systems in a complex regulatory environment
Basic Qualifications:
• Technical Experience and Expertise:
o At least 8 years of leadership experience managing large-scale cloud and virtual infrastructures.
o 8+ years of experience building or configuring cloud infrastructures, both on-premise and in public clouds like Google Cloud Platform (GCP), AWS, or Azure.
o Strong knowledge of Python, PowerShell, vROPs, Zerto, and automation tools such as Terraform and Ansible.
o Extensive experience with monitoring tools (e.g., Prometheus, Grafana, ELK Stack) and centralized logging solutions like Splunk.
o Experience with patching tooling and process (Tanium preferred)
o Strong understanding of cloud and on-premise security best practices.
o Excellent problem-solving and troubleshooting skills.
o Strong communication and collaboration skills.
o Experience with containerization technologies (Docker, Kubernetes) and microservices architectures.
o Strong scripting skills in multiple languages (e.g., Python, Bash, PowerShell), with the ability to automate infrastructure management.
o Familiar with ITIL processes, with a proven track record in delivering high-quality systems.
o Experienced in DevOps practices and CI/CD tooling such as Jenkins and GitHub.
o Familiar with infrastructure test automation and Site Reliability Engineering (SRE) principles.
o Strong experience with services' lifecycle management, from development to deployment and scaling.
• Other Required Skills:
o Ability to multi-task and manage multiple projects simultaneously.
o Strong written, verbal, and presentation skills.
o Passion for technology and driving business success through innovative solutions.
o Proven ability to lead teams, mentor others, and manage projects efficiently.
o Flexible and quick learner, able to adapt to new technologies and environments swiftly.
o Availability for rotational on-call support as needed.
Preferred Qualifications:
• GCP certification is preferred
• Experience with security frameworks and compliance standards (e.g., ISO 27001, FedRamp, HIPAA, GDPR).
• Knowledge of distributed version control tools (e.g., Git) and GitOps practices.
• Familiarity with storage systems is advantageous.
This role involves leadership, infrastructure management, and constant improvement of technologies, requiring both technical proficiency and interpersonal skills. The ideal candidate should be passionate about technology, proactive in identifying and solving problems, and comfortable working in fast-paced environments with a focus on efficiency and scalability.
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $126,300 to $181,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Source : UKG (Ultimate Kronos Group)