Mgr, Business Process Improvement - Pacific Dental Services

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Manager, Business Process Improvement is responsible for performing reviews and auditing of financial system integrations, processes and workflows collaborating with the business transformation team on any project initiatives. This individual will play a critical role in enabling the Finance organization to prioritize, deliver, and sustain enterprise-wide initiatives. This role will assist the executive team in prioritizing highest-value enterprise initiatives, challenge current enterprise practices, and ensure strategic alignment between projects, executive vision, and company mission. The individual will also develop a communication plan and strategy that highlights potential causes of errors, the solution design and conduct training on development of team members to mitigate future errors.

Responsibilities

• Optimize for Value. Use data to structure projects around highest and fastest value realization opportunities

• Executes required data analytics and root cause analyses supported by data analysts and FP&A

• Prioritize projects with leadership based on functional needs, resource capacity, risk, and interdependencies

• Develop Success Metrics. Establish short list of clear metrics (1-3 / process) to track project success and maximize return

• Provide LEAN expertise during root cause identification, design, and implementations

• Provide Thought Leadership. Maintain a list of best practice and reference tools for use by project teams

• Train Project Teams. Train project leads on project management methodology, tools, and best practices

• Provide confidential audit reports to management and work with management team to review and discuss reports to aid in skill development of the team and ensure adherence to quality standards

• Seek out and identify inefficiencies and develop systematic approaches for process improvement

• Effectively coordinate and communicate changes and enhancements with management

• Lead major working sessions and empower operational teams to drive change

• Execute improvement initiatives by coordinating human and operational resources with organizational leaders

• Set and implement budgetary and timing controls to achieve chartered objectives

• Coach, counsel, and train operational managers to develop a culture of process improvement

• Support design, implementation, and sustainment of change using change management tools & methodologies

• Other duties as assigned by management

Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field

• LEAN Blackbelt certification

• 8-10 years of LEAN performance improvement in manufacturing and back-office contexts

• Proven ability to design and conduct data analysis and root cause identification independently

Preferred

• Experience in a multi-regional healthcare, retail, or dental company

• AGILE, PROSCI, MBA credentials

• Significant experience implementing change management effectively

Knowledge/Skills/Abilities

• Self-starter who will partner with business owners to gather and analyze data

• Establish credibility with Senior Leadership and Field (Office Managers)

• Proven ability to structure and plan projects around financial impacts / outcomes

• Metrics-driven approach to measuring direct financial benefit from project execution

• Strong ability to remove waste from existing processes and design efficient future processes

• Passion for coaching project teams to drive sustainable change

• Excellent organizational and interpersonal skills

• Self-motivated, reliable individual capable of working independently as well as part of a team

• Problem solving skills to gather & analyze information to identify and resolve problems in a timely manner arrive at valid conclusions, recommendations, and plans of action

• Analytical skills to synthesize complex or diverse information. Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action

• Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.