MGM, BevMo North - Gopuff
San Francisco, CA 94102
About the Job
The Retail Director provides leadership to Regional Managers and is responsible for achieving revenue, order volume, controllable expenses and delivering the people and customer experience in their region. Ensures store operations directives are being properly executed, that stores are adequately staffed, develops talent and builds a pipeline of future leaders. The position analyzes business trends and takes a data-based approach to identify opportunities within the region. The Region Manager works with the Regional Director to build and execute market strategies that improve performance. Provides balanced and validated feedback on chainwide opportunities in the stores and partners to develop solutions. May be part of a working team/task force on company wide initiatives involving the field. The position models the Company values in all interactions and decision-making. The Region Manager demonstrates an understanding of long-term strategies and objectives and effectively communicates the action plan and milestones to direct reports.
Responsibilities:
Leadership
- Model company values in all action, communication and decision-making
- Lead by influencing and empowering Regional Managers to execute job responsibilities
- Establish clear expectations and accountability
- Take an active role in direct reports development by assessing performance and providing timely coaching and feedback. Work with direct reports on goal setting, development plans, and regularly follow-up on progress
- Build region specific talent plans that prepare people for future roles
- Support change management within the region as the retail organization continues to evolve
Operations
- Ensure Regions are executing operational and merchandising standards
- Champion the implementation of new operations programs
- Analyze controllable expenses, labor budgets and identify opportunities to increase contributions Ensure the region achieve staffing goals to meet the needs of the business and work with HR Business Partners to formulate strategic staffing plans
- Ensure all merchandising direction, customer campaigns, and sales promotions are executed
- Analyze business trends and partner with the Regional Director to build and implement plans to improve the financial performance
Key Performance Indicators (KPIs)
- Achieve employee retention and engagement levels at or above industry average
- Achieve Company goals in the following areas: ? Overall Customer Satisfaction ? Financial Performance ? Shrink ? P90 Delivery Time ? Mispack Rate ? Controllable expenses
Compliance
- Ensure the region operates in accordance with company policies, as well as in compliance with federal, state, and local regulations, including ABC, Food Handling and Weights and Measures, and OSHA regulations
Customer Experience
- Foster a culture within the region that focuses on improving the customer experience
- Ensure direct reports consistently drive the customer experience in their markets by championing sales and customer service programs
- Provide feedback and recommendations to Service Center business partners on ways to improve the customer experience
Qualifications:
- 10+ years of experience in store operations and execution operations or other related experience
- Experience with Lean/Six Sigma quality systems.
- Previous experience leading teams of 1500 in manufacturing or operations
- Adept at analytical work and the ability to motivate others in a deadline-driven environment
- Flexible availability, including nights and weekends as needed.
- Education Requirement:
- Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 3+ years of Gopuff experience
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
PI242008993
Source : Gopuff