Meter Reader - Lake Havasu City

Lake Havasu City, AZ

Closing Date: October 24, 2024

Job Title: Meter Reader OC25-113

Salary: $18.37 - $26.82/Hourly; DOQ

FLSA Status: Non-Exempt

Grade: GN07

ASD/Customer Service/Meter Reader

TO BE CONSIDERED FOR THIS POSITION: You must complete an online application. Resumes in lieu of application will not receive consideration.

General Definition of Work

Performs semiskilled routine functions for water service customers by executing service orders created by customer service staff including start-up and shut-off of services, investigating water usage issues, reading meters, and related work as apparent or assigned. Work is performed under the moderate supervision of the Customer Service Manager.

The ideal candidate will enjoy working outdoors, be self-motivated and demonstrate a positive demeanor when interacting with staff and citizens. Candidate will act as a liaison between meter readers and customer service and will complete service orders generated by customer service staff. Service orders will consist of locking and unlocking of water meters, verifying meter reads and visual detection of potential water issues; which may be escalated to water personnel for resolution. Candidate may also provide assistance to meter reading staff. Must have the ability to communicate in a clear and timely manner for issues that occur in the field. The Customer Service Technician should be prepared to interact with customers in a calm and professional manner and avoid dogs and other obstacles when walking onto unknown property. Must have the ability to do basic math, have an attention to detail and the ability to safely navigate throughout the City.

Minimum Qualifications

High School diploma or GED and minimal experience in providing customer service or maintenance for public utilities, or equivalent combination of education and experience.

Special Qualifications

Must meet and maintain all training and education requirements for the position.

Valid Driver License of appropriate class.

Essential Functions

The requirements listed below are representative of the knowledge, skill, and/or ability required and are subject to change as needs and job requirements change. Position assignments may vary. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Executes work orders in the field generated by customer service staff to include connection and disconnection, shut-offs for non-payment, meter re-reads, courtesy shut-offs and visual inspections.

Investigates locations with high consumption reads to determine cause; visually inspects meter box and meter for apparent damage or any abnormal conditions. Submits service repair order to Public Works, if needed.

Responds to customer inquiries or complaints and reports information to appropriate parties.

Maintains detailed records and completes required paperwork.

Operates and maintains motor vehicles or other work related equipment requiring a valid driver license.

Knowledge, Skills & Abilities

Some knowledge of utilities and related construction, maintenance and repair procedures; thorough knowledge of English, spelling and arithmetic; general knowledge of departmental operations and services.

Skill in the use of specialized equipment used in meter reading and reporting; skill in excellent customer service; skill in data entry and maintaining detailed records.

Ability to understand and follow specific oral instructions; ability to deal with difficult customers and successfully resolve customer issues and concerns; ability to read and write; ability to establish and maintain effective working relationships with associates, business owners, field personnel, other departments, supervisors, and the general public.

Working Conditions

This work requires the occasional exertion of up to 50 pounds of force; work regularly requires standing, walking, sitting, speaking or hearing and using hands to finger, handle or feel, climbing or balancing frequently requires stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to recognize information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions; frequently requires exposure to wet, humid conditions (non-weather); work is generally in a moderate noise location (e.g. business office with typewriters and/or computer printers, light traffic).

The City reserves the right to consider only the most highly qualified applicants. The succeeding examination processes may be required: training and experience, testing, panel interview, employment eligibility verification (EEV) requirements, personnel evaluation profile (PEP), polygraph test, background investigation, and alcohol/drug screening test. Lake Havasu City complies with the Drug-Free Workplace Act of 1988 and the Department of Transportation Drug Testing Program. Drug and alcohol testing is conducted under the authority of City policy and the Omnibus Transportation Employee Testing Act of 1991. Appointment is subject to a successful background investigation and City paid post-employment medical examination after an offer of employment has been made.

Applicants for employment opportunities should be aware of the Lake Havasu City policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug-Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment.