Messaging System Administrator at Kforce Inc.
Washington, DC 20340
About the Job
- Messaging System Administrator will ensure integrity of project data, extraction, storage, processing, and analysis
- Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting
- Provide support for implementation, troubleshooting and maintenance of IT systems; Rapidly distinguish isolated user problems from enterprise-wide application/system problems
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
- As a Messaging System Administrator, you will develop solutions to complex technical issues
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives
- Support customer requirements in a 24/7/365 mission environment
- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to allow for continual monitoring and triage of issues occurring after normal duty hours
Requirements:
- Bachelor's degree with 6 years of relevant experience, Master's degree with 4 years
- Education equivalency of Associate's with 8 years of related experience or High School diploma/GED with 10 years of related experience can be used in lieu of Bachelor's degree
- Experience with interacting with customers to handle service inquiries and problems
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.