Test Support Specialist at Talent Software Services

Test Support Specialist

Job Summary: Talent Software Services is in search of a Test Support Specialist for a contract position in Remote/Salt Lake City, UT. The opportunity will be one year with a strong chance for a long-term extension.

Primary Responsibilities/Accountabilities:

• Need roughly 5 Test Support Specialists to call principals to communicate crucial steps that their teachers need to take (despite numerous email attempts) to ensure that Capstone students attain an AP score. The deadline for teachers to upload test results to the AP Capstone system is 5/10. The team will have a script (verbal) and templates (written) to go by and track their work in a shared file.
• In mid- to late-May, this team (+ estimated 5 more) will evaluate student-written papers that have been submitted to client to confirm whether they have used plagiarism/AI that is not in compliance with our exam violation policies. There are various detection tools, and the test support specialists will analyze the flags and research/verify them. They are not scoring any work, and are strictly confirming or denying issues the tools surface based on provided guidelines. There is an opportunity to conduct this work in person in Salt Lake City, Utah for about one week in late may/early June. Travel, lodging and a meal stipend will be covered.
• While the calling schools seems like an easy task, the selected candidates must be professional with stellar communication with an education background in teaching or administration. This is needed more for phase 2, but helpful for phase 1, also.