Mercedes-Benz Service Advisor - Mercedes-Benz of Jackson

Since 2001, the Higginbotham family has made it their mission to deliver excellence, luxury, and quality to Jackson drivers, as we intend to do for years to come. Over the course of those 15 years, we’ve been devoted to serving our customers as best we can in whatever way we can, focusing solely on their driving needs and desires. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!

What We Offer:

• 100% paid medical for the employee
• 401k with matching
• Dental, Medical, Life and disability insurance
• Paid Vacations
• Other outstanding benefits

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality